Education & Tours Supervisor - Full Time - San Diego Zoo

San Diego Zoo Safari Park • San Diego, CA

4d • Onsite

About The Position

The Education & Tours Supervisor is responsible for the daily supervision of the education and tours operations. This position reports to the Education and Tours Manager. The San Diego Zoo Education & Premium Experiences team seeks a motivated, organized, and collaborative leader to support education program and premium experience operations. This position reports to the Education Experience Manager (Operations) and supports a suite of 25+ tours, experiences, and programs. In collaboration with other department leaders, this position provides direct supervision, training, and professional development to a team of 30+ Wildlife Educator Guides. This role provides customer service support and assists with problem solving, program modification, and mitigating day-to-day operational challenges. The ideal candidate has experience supervising and training staff, providing timely feedback, collaborating across departments, and engaging in complex problem-solving. Individuals who are passionate about connecting people with wildlife, finding creative solutions, and developing conservation education professionals are encouraged to apply.

Requirements

• 1+ years’ experience in an education or operations department in a zoo, museum, theme-park or other informal learning center
• Coursework in science or education or a related field or equivalent specialized training
• Program and tour development experience
• Animal handling experience
• Experience supervising and training staff
• Experience providing timely feedback
• Experience collaborating across departments
• Experience engaging in complex problem-solving
• Ability to effectively lead a team in a diverse environment
• Able to communicate effectively (verbal and written)
• Effective customer relations skills
• Ability to monitor and schedule resources
• Ability to utilize a variety of computer software programs (e.g, Dayforce, Galaxy, Google suite, Bookeo, etc.)
• Able to train staff to handle animals and use animal behavior modification
• Experience with reservations and ticketing system (Galaxy preferred)
• Knowledge of analytics

Nice To Haves

• Teaching certification preferred

Responsibilities

• Oversees the department's daily operations, including staff, facilities, equipment, and resources.
• Supervises Educator Guides, Program Aides, and seasonal staff by setting goals, providing constructive feedback, and supporting continued professional growth and development.
• In collaboration with the department management team, hires, onboards, and provides ongoing training for Educator Guides, Program Aides, and seasonal staff.
• Reviews and authorizes staff timesheets, assignments, and job responsibilities.
• Recommends, develops, and ensures adherence to department policies and procedures, undertaking disciplinary actions as needed.
• Assists in managing the reservations and ticketing system, and inventory for school and tour booking programs.
• Provides customer service support and assists with problem solving, program modification, and mitigating day-to-day operational challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level