Education Specialist

CTI • Maryland Heights, MO

2d • Onsite

About The Position

CTI has been a leading AV provider for over 35 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience. At CTI, our biggest asset is our people, and we know that sometimes those awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and conference solutions. So, what are we looking for? We are looking for an Employee Experience Specialist for our St. Louis location whose attitude, skills, and work ethic will embody our mission “to provide a fantastic customer experience.” Somebody who is passionate about AV. We take pride in our employees, known in the industry as customer-focused problem-solvers who can get the job done.

Requirements

• 1-3 years of experience in same field.
• Experience in administrative or learning management roles.
• Proficiency in MS Office and basic reporting tools.
• Proficiency in video editing.
• Customer service and solid communication skills are a must.
• Attitude and Aptitude are key! We need someone who is eager to learn and comes to work ready to tackle any situation.

Nice To Haves

• Our employees fearlessly embrace the company culture and applicants who merely want to punch in their timecards everyday are not what we are looking for.
• You can work independently with minimal guidance but aren’t afraid to ask the right questions when you need help.
• You have strong verbal and written communication skills and can be the face of our company to our clients.
• You are passionate about learning and sharing knowledge with your team to improve the entire team.

Responsibilities

• Manage and update the company’s education portal (CTI - U)
• Enroll employees in training programs and track their progress.
• Coordinate with trainers and learning partners.
• Generate reports on course completion and learning outcomes.
• Assist employees with portal access and troubleshooting.
• Ensure training materials are up to date and relevant.
• Schedule and facilitate company training events
• Assist with end-to-end new hire onboarding coordination
• Other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees