Education Sales Coordinator

Merrithew International Inc.•Toronto, ON

32d•CA$45,000 - CA$50,000•Hybrid

About The Position

Merrithew® is the global leader in mind-body education and equipment. Founded in 1988, the company has trained more than 80,000 instructors and partners worldwide, developed six innovative education programs— STOTT PILATES®, ZENGA®, Total Barre®, Halo® Training, Merrithew Fascial Movement and CORE™ Athletic Conditioning & Performance Training™— and has produced an extensive line of professional and at-home equipment and accessories for personal and professional use. Join Merrithew in its mission to inspire people worldwide to lead healthier lives through premium education programs and cutting-edge equipment. With a focus on world-class education and industry-leading equipment, Merrithew is dedicated to promoting optimal fitness and wellness for all. The sales coordinator will provide essential support for the coordination and administration of education programs at designated Merrithew Training Centers. This includes assisting Managers with business development, market research, and lead generation, while ensuring flawless execution of day-to-day facility services and activities to drive revenue growth for Merrithew® education sales. The role also involves managing the pre-, during, and post-course execution of education programs. Strong organizational skills, attention to detail, and the ability to handle both administrative and customer service tasks are key for success in this hybrid position.

Requirements

2+ years sales support, coordination, and customer service experience
English and Chinese Bilingual is a must
Superior attention to detail to ensure quality of work
Critical- ability to multi-task and respond to shifting priorities
Time-management, prioritization and organizational skills
Strong written and verbal communication skills
Advanced user of Excel and other Windows office software; skilled user for CRM software

Responsibilities

Prepare and manage hosting agreements and Instructor Trainer (IT) agreements, ensuring all necessary documentation is completed and accurate.
Create and update orders in the Event Management System (EMS), and ensure timely invoicing for deposits, final payments, exams, makeups, and private sessions.
Coordinate travel logistics for ITs, including booking flights, arranging accommodations, coordinating ground transportation, and assisting with visa applications.
Ensure that all pre-hosting paperwork is sent to Training Sites and ITs, and keep all stakeholders informed about scheduling and logistics.
Provide continuous support to ITs during their assignments at Training Sites, ensuring all needs are met and offering assistance as required.
Maintain strong communication with Training Sites to address any issues during the hosting period.
Collect and process documentation related to exams, makeups, and private sessions, ensuring accurate submission to Programming for review.
Follow up with Host Sites to collect all missing documents, ensuring that completion letters are issued promptly.
Review and submit IT invoices for processing in accounting, ensuring accuracy and proper documentation.
Serve as the primary point of contact for Merrithew Training Centers, ensuring their needs are met with exceptional customer service.
Communicate regularly with facility owners and operators to understand and meet the needs of students, ensuring smooth operations.
Proactively engage with Merrithew Training Centers on ongoing and future training requirements, providing timely updates and solutions.
Collaborate with Marketing, Communications, Commercial and any cross departmental teams to ensure that hosting clients and students receive necessary support.
Respond to general inquiries from both internal and external stakeholders, resolving any issues or concerns promptly.
Assist with market research, lead generation, and the initial qualification of leads, ensuring that pre-qualified leads are passed to the sales managers for designated territories.
Support the onboarding and training of new Host Centers, working closely with the Marketing team to promote these centers across multiple platforms (email, social media, blogs, etc.).
Generate and maintain detailed sales reports, providing data to Managers to inform decision-making.
Assist in customer meetings, offering support where necessary (including translation), and ensuring customer satisfaction by promptly addressing inquiries.
Maintain accurate student lists, assisting Education operation team to process completion letters, and oversee exam coordination and scheduling.
Regularly update internal trackers to ensure that data is accurate and cross-referenced for reporting purposes.
Review and process IT invoices, ensuring all necessary approvals are obtained and properly documented.
Assist with course scheduling, IT assignments, and other administrative tasks as needed.