Education Resource Specialist

University of Arkansas•Little Rock, AR

17h•Onsite

About The Position

The Education Resource Specialist serves as the campus functional administrator for room scheduling software (Series25) used for the scheduling of classrooms. This includes maintaining all classroom inventories and scheduling databases. The Education Resource Specialist trains new users of the software and acts as a back-up for the main event Coordinator. This includes assisting in the university-wide academic facility scheduling process for assigning academic and special event activities into academic spaces while working closely with all stakeholders in the process.

Requirements

Bachelor’s degree in computer science or other computer/technology-related field, plus two (2) years of experience in a computer maintenance, networking, or software troubleshooting field or Associate’s degree in computer science or other computer/technology-related field, plus four (4) years of experience in a computer maintenance, networking, or software troubleshooting field or High School diploma/GED plus six (6) years of experience in a computer maintenance, networking, or software troubleshooting field required.
Advanced proficiency with computers (Mac, PC, and mobile devices).
Advanced proficiency with standard office computer programs (e.g., MS Office Suite).
Website creation and maintenance experience.
Excellent customer service skills.
Proof of legal authority to work in the United States on the first day of employment.

Responsibilities

Contributes to developing, maintaining, and testing all systems required for the room scheduling process.
Updates and maintains documentation on procedures and policies for the area.
Assists with the implementation of room scheduling software and the scheduling of events.
Trains new users of the room scheduling software.
Supervises, trains, and makes daily assignments to support personnel.
Acts as a backup for the Room Scheduling Coordinator.
Performs other duties as assigned.