Education Reservations Specialist

Fleet Science Center•San Diego, CA

1d•$23 - $23•Onsite

About The Position

The Fleet Science Center's Education Reservations Specialist supports the Fleet Mission Statement and Education Philosophy by coordinating bookings, providing customer service, and building relationships with schools and community organizations to expand participation in Fleet education programs. This role connects schools and groups with Fleet education opportunities, supports program planning and follow-through, and helps ensure accurate financial processing for education programs. The Education Reservations Specialist spends most of their time communicating with schools, processing bookings and reservations, maintaining accurate records, and supporting the financial and administrative needs of education programs.

Requirements

Medium Work: Position involves sitting some of the time. Standing and walking are required.
Position requires the ability to exert minimal force of up to 10 pounds occasionally and minimal force to carry, lift, push, and otherwise move objects frequently.

Responsibilities

Serve as a contact on the Education Reservations team, responding to inquiries from schools, districts, teachers, families, community partners and groups by phone, email, and in person with program information, pricing, and availability.
Make outbound calls to promote the Fleet and expand participation in education programs.
Complete bookings, process reservations, transfers, waitlist changes, refunds, and cancellations for field trips, workshops, camps, and other Fleet programs, confirming schedules, attendance, and payments.
Build, sustain, and deepen relationships with schools and external organizations using a range of approaches: following up on leads, encouraging repeat bookings, and implementing STEM programs that meet community needs and aspirations.
Provide ongoing communication with schools, individuals, and groups on the status of programs, and coordinate with Fleet Departments other team members to ensure smooth check-in and preparation.
Provide a welcoming and positive experience for children, youth, families, and visitors during check-in, events, and other public-facing programs and activities.
Maintain accurate records in reservation, ticketing, and project management systems, and prepare reports and tracking documents as needed.
Support program managers with attendance tracking, program data, and impact/outcome reporting.
Process payments, invoices, and refunds for Education and Engagement Department programs, ensuring all transactions are accurate, timely, and handled in accordance with Fleet Science Center guidelines.
Assist Education Operations Manager with accounts receivable, including contacting client Accounts Payable departments to follow up on outstanding balances and collect payment.