3-AAA

State of Louisiana•Baton Rouge, LA

8d•Onsite

About The Position

This temporary position, located in Baton Rouge, Louisiana, serves as a primary or secondary support contact for multiple Louisiana Department of Education (LDOE) statewide data systems. It supports management of system enhancements and modifications, communicates with and trains local education agencies (LEAs) and other contacts, and helps ensure data is accurate when collection periods close. The position advises local and state clients on collecting, managing, and reporting education-related information, including defining data elements and indicators and developing data user guides and dictionaries. The role leads the design, development, and maintenance of training resources; provides ongoing assistance to LEAs, the Legislature, the Board of Elementary and Secondary Education (BESE), and other Department divisions; and represents the Department at local, state, and national meetings, conferences, and workshops. The position is in the Office of Assessment, Accountability, and Analytics and may be filled at the Education Information Consultant 1, 2, or 3 level based on the selected applicant’s experience. The appointee is expected to regularly report to the Baton Rouge office. Work hours are Monday through Friday and will be determined.

Requirements

Three years of experience in data management; or six years of full-time work experience in any field; or a bachelor's degree.
For the six-year work-experience qualification, every 30 semester hours earned from an accredited college or university counts as one year of experience, up to 120 semester hours and a maximum substitution of four years.

Nice To Haves

Ability to build and support teams toward a common goal.
Ability to understand and meet the needs, preferences, and experiences of internal and external customers.
Ability to collect, analyze, and use data to generate insights and inform decisions.
Ability to systematically analyze, diagnose, and resolve problems within systems, devices, or software.
Ability to design and deliver training that builds knowledge, develops skills, and improves performance.

Responsibilities

Create and maintain data collection standard operating procedures.
Host critical one-to-one support meetings.
Maintain accurate documentation of support and communications.
Facilitate professional learning opportunities for internal and external stakeholders.
Create and maintain user guides, newsletters, and webinar presentation decks.
Serve as a subject matter expert on agency data systems.
Design analytical methods and create reports for internal stakeholders.
Promote cross-team collaboration through knowledge sharing.
Support users through system support tickets.
Conduct targeted phone calls to support assigned district stakeholders.
Support management of enhancements and modifications to assigned data systems.
Communicate with and train LEAs and associated contacts.
Help ensure data is accurate and error-free when a system collection closes.
Advise local and state clients on collecting, managing, and reporting education-related information.
Represent the Department and participate in meetings, conferences, and workshops at local, state, and national levels.