Education & Employment Case Manager

Urban Peak Denver•Denver, CO

4d•Hybrid

About The Position

Under the supervision of the Support Services Program Manager, the Education & Employment Case Manager will be responsible for supporting all aspects of 1:1 education programming throughout Urban Peak. The Education Case Manager will also be responsible for collaboration with Program Case Management to ensure ongoing education & employment needs are met, the creation of education & employment case plans for youth, as well as collaboration with the Education & Employment Coordinator. This includes but is not limited to: GED subject test preparation and tutoring, high school re-enrollment support, additional tutoring and homework support, being a direct contact with education community partners who work in our building with youth (Ex: Field Academy, Zero Drop Outs), and providing classroom support during designated classroom times. This position will also develop individual employment plans with youth and collaborate with other agencies and Urban Peak departments to identify and meet career goals with Urban Peak youth. Other duties include: facilitating education & employment hours as needed; providing youth with ongoing support, mentoring, and job coaching; working with the coordinator to identify resources for youth to develop skills and connect youth with those resources; working shelter floor shifts as assigned; and coordinating floor programming. Additionally, the Education & Employment Case Manager will collaborate with the Education & Employment Coordinator in all other aspects of team programming, assist in program facilitation in a manner that accommodates youth and staff safety, coordinate with other Urban Peak staff on youth service plans and goals, collect and input client documentation and service data, and work on other duties as assigned and needed/assigned.

Requirements

A master’s degree in social work, psychology, or child development or education or counseling AND a minimum of two (2) years’ treatment-oriented or case management experience; OR a bachelor’s degree in behavioral science, human services, education or counseling or related fields AND three (3) years’ experience working with children/youth; OR 5 years’ full-time (FT) experience with homeless or runaway youth.
The ability to connect well, work effectively, and communicate in a culturally responsive manner with a diverse youth population.
An understanding of trauma informed care and harm reduction principles and an ability to implement these approaches.
Ability to handle multiple tasks and to assess and change priorities based upon agency and client needs, in an environment that sometimes includes interpersonal conflict and chaos.
Confidence in timely and accurate data collection and the ability to maintain accurate and thorough client files (this position will utilize Salesforce).
Able to function as a member of an interdisciplinary team and work with collaborating agencies.
Must be team-oriented and able to coordinate with various departments and staff.
Commitment to equity, trauma-informed care, and positive youth development.
Must be computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel)
Understanding of the provision of and commitment to trauma-informed care and positive youth development
Ability to travel locally and represent the organization at external meetings and events.
Must be insurable as a driver on Urban Peak’s auto liability policy in order to conduct business on behalf of the agency or transport youth using an Urban Peak vehicle and an approved personal vehicle.
Ability to pass both federal and state background checks
Ability to pass pre-employment TB Screening
Ability to pass pre-employment physical examination.
Provide proof of education (HS Diploma OR Official Transcripts)

Nice To Haves

Experience in teaching or counseling preferred
Lived experience reflective of the youth we serve encouraged but not required
Ability to use second language in written and verbal communication is desired but not a requirement (most common languages in the Denver Metro area).

Responsibilities

Provide support in all aspects of GED preparation, secondary, and post-secondary pursuits
Serve as point of contact for Urban Peak youth enrolled in local high schools
Attend Education classroom hours and all functions of the classroom space
Conduct assessment tests and strategize GED preparation planning with students
Conduct presentations and classroom activities for GED students, tutor students in GED subjects
Help support secondary students in the classroom with homework, scheduling, school services, etc.
Work with the Education Coordinator in maintaining connections with local Post-Secondary institutions
Assist with youth accessing and submitting required post-secondary admission and financial aid documents, and ways to help youth effectively enter and succeed in post-secondary institutions.
Assist in supporting classroom volunteers and tutors helping with program
Work in collaboration with on-site Community Partners and Urban Peak in all aspects of program delivery
Collaborate with coordinator on employment events such as employer meet and greets, job shadows, job tours, or job/learning fairs
Create and manage soft skills workshops to enrich employment skills learning
Oversee delivery of responsibilities, professional development, and skills gain/examination process for youth training participants
Set and keep specific training and job search hours and assist in check in’s with employed youth
Work with staff to recruit and engage any youth interested in education and employment programming at Urban Peak
Ensure client safety, provide appropriate and effective services, and maintain a safe and positive environment in open assistance hours
Assist youth in developing job search skills, filling out applications, professional portfolio development, and other needs that youth may be related to employment
Guide youth in career exploration and provide support in developing skills and meeting prerequisite requirements for identified employment goals
Collaborate across Urban Peak programs to support youth entering the workforce
Help maintain internal education & employment partnerships
Assist full-time volunteer and classroom volunteers
Data collection, data input, and evaluation of all education related activities.
Keep the Education & Employment Coordinator informed of problems, concerns, needs, trends, or unusual circumstances in a timely manner
Build relationships with youth by providing personal interest and attention to each youth, remaining sensitive to the objective of supporting each youth in social, emotional, and intellectual development
Meet with youth to obtain education history and complete assessments as necessary
Collaborate with other Urban Peak staff and service providers to help youth accomplish education goals
Communicate and follow up with youth and staff on education goals to ensure progress, increase likelihood of educational goal completion, revise plans, and provide support and accountability
Provide guidance to youth based on the principles of trauma informed care and positive youth development
Work with team to market programming to youth, staff, and external partners
Recruit for and engage youth in programming
Act as a positive role model to further Urban Peak’s goals
Attend all required training, staff meetings and client reviews, being prepared to address client issues
Work milieu shifts and provide support in other Urban Peak Programs with the goal of connecting with youth and encouraging entry into education programming