Education Coordinator (Part-time 20 Hours/Week) - Schaumburg, IL or Remote

Employment at ASA•Schaumburg, IL

27d•Hybrid

About The Position

The American Society of Anesthesiologists (ASA) team provides education, resources, and advocacy to help its members improve patient care. This role supports Education, Member Services, and Business Development functions by providing operational and administrative support. It acts as a central point of coordination for high-volume, transactional workflows, ensuring timely and accurate execution of education-related support activities. The position manages support requests, assists with LMS operations, facilitates group enrollment, supports compliance reporting, and maintains operational documentation and metrics using Jira. The goal is to improve efficiency, reduce duplication, and enhance the member and client experience. This is a part-time position (approximately 20 hours per week).

Requirements

Associates degree preferred.
Minimum 2 years of related experience.
Administrative, operations, customer support, and/or education program coordination experience preferred.
Experience with Learning Management Systems (LMS), CRM systems, or ticketing platforms (e.g., Jira) preferred.
Strong attention to detail and ability to manage high-volume, repetitive tasks with accuracy.
Excellent organizational, time management, and problem-solving skills.
Strong written and verbal communication skills.
Ability to work collaboratively across teams and manage competing priorities.
Proficiency in Microsoft Office and familiarity with data tracking and reporting tools.

Responsibilities

Serve as the centralized point of contact for Education-related member support requests, including triaging and managing Jira tickets, monitoring queues, ensuring timely responses, and maintaining service-level expectations.
Support group enrollment operations and Business Development activities by coordinating onboarding tasks, assisting with institutional enrollments, and providing client support.
Execute high-volume operational workflows, including: Manual enrollments and enrollment key creation, Credit corrections and adjustments, LMS troubleshooting and account updates, Duplicate record management, Refund-related access updates.
Support LMS-related administrative functions, including: Group participant support, Product access troubleshooting, Institutional account updates, Course and enrollment maintenance.
Support reporting and data requests for Business Development and internal stakeholders.
Manage Member Services incoming requests through the online member help desk (Jira), ensuring consistent triage, accurate responses, timely resolution, and appropriate escalation when needed.
Track, compile, and report metrics related to member support activities, identifying trends, recurring issues, and opportunities for process improvement.
Maintain records of support cases, documentation, and standard operating procedures (SOPs) to ensure consistency, transparency, and continuity of operations.
Coordinate communication and operational tasks across Education, Member Services, and Business Development teams to ensure alignment and efficient service delivery.
Assist with onboarding processes for new institutional clients, including communication of next steps and set-up coordination.
Update and maintain auto-replies, templates, and communication materials across shared inboxes.
Ability to perform work in alignment with ASA core values: Dedication, Collaboration, Commitment to Excellence, Continuous Improvement.