Education Coordinator

University of Arkansas System•Little Rock, AR

18h

About The Position

The Education Coordinator, funded by the Rural Health Transformation Grant (Virtu-RURAL), provides individual coaching and group instruction to help participants build digital literacy skills. Instruction covers computers, mobile devices, internet resources, email, online safety, telehealth platforms, patient portals, videoconferencing, and other digital technologies. The coordinator connects participants with affordable internet services, devices, and community resources to improve access to healthcare, education, employment, and other online services. Working under the direction of the Virtu-RURAL Lead Education Coordinator, this role collaborates with healthcare providers, libraries, educational institutions, and community organizations to deliver culturally responsive training, identify barriers to digital access, and measure participant outcomes. The coordinator maintains participant records, tracks training activities, administers assessments, conducts follow-up evaluations, and prepares reports that demonstrate program impact and support continuous quality improvement and grant reporting.

Requirements

Bachelor's degree in education, public health, communications, information technology, human services, or a related field, plus three years of experience coordinating education programs; or an associate's degree in one of these fields plus five years of experience coordinating education programs; or a high school diploma or equivalent plus seven years of experience coordinating education programs.
Valid Arkansas driver's license and reliable transportation for travel to training and community partner sites.
Must meet UAMS requirements for operating a personal or university vehicle, if applicable.
Ability to travel throughout the assigned service area.
Experience in community outreach, education, customer service, healthcare support, digital literacy instruction, or a related field.
Basic proficiency with computers, smartphones, tablets, internet browsers, email, videoconferencing platforms, and common digital applications.
Ability to teach basic technology skills clearly, patiently, and supportively.
Strong interpersonal, communication, and customer service skills.
Ability to work independently and build positive relationships with community members and partner organizations.
Ability to maintain participant records and complete required program documentation.
Strong organizational skills and ability to manage multiple training activities.
Ability to adapt instruction for participants with varying levels of digital literacy.

Nice To Haves

Training or coursework in digital literacy, adult education, community outreach, health education, or information technology.
Experience providing digital literacy instruction, community education, workforce development, healthcare outreach, or adult education.
Experience working with older adults, rural communities, underserved populations, or individuals with limited digital literacy.
Experience working with diverse populations.
Digital literacy certification (e.g., Northstar Digital Literacy), or willingness to obtain certification after hire if requested.
Familiarity with telehealth platforms, patient portals, and online health resources.
Experience facilitating small group training or community workshops.
Knowledge of community resources that support broadband access, affordable internet services, and digital inclusion.
Bilingual communication skills.
Experience using Microsoft Office or Google Workspace to maintain records and prepare basic reports.

Responsibilities

Provide one-on-one coaching and group instruction on computers, mobile devices, internet navigation, email, online safety, telehealth platforms, patient portals, videoconferencing, and other digital tools using approved curriculum and adult learning principles.
Assess participant digital literacy needs; administer pre- and post-training competency assessments; maintain participant records; track training outcomes; conduct follow-up evaluations to measure skill retention and technology adoption; and document program metrics.
Recruit participants, coordinate training opportunities, connect individuals with affordable internet services, devices, and community resources, and serve as a liaison with healthcare providers, libraries, educational institutions, and community organizations.
Prepare reports, analyze program data, monitor performance measures, identify barriers to digital access, and support continuous quality improvement and grant reporting requirements.
Collaborate with the Lead Education Coordinator on curriculum implementation, training materials, scheduling, meetings, professional development, and other program-related activities supporting the Virtu-RURAL initiative.
Perform other duties as assigned.