Education Coordinator- San Antonio Birth Doulas

Catholic Charities•San Antonio, TX

About The Position

The Education Coordinator works under the supervision of the Client Care Coordinator to coordinate, monitor, and evaluate San Antonio Birth Doulas’ educational activities. The role focuses on facilitating family-centered, inclusive childbirth education that represents the community. It also ensures classroom spaces and instructional materials are maintained in optimal condition. The coordinator teaches and moderates classes, manages class scheduling and records, gathers attendee feedback, maintains educational supplies, reviews curricula, and prepares materials for funding-source audits and monitoring. The position also supports daily program operations and client education opportunities, completes required training and professional development, and follows organizational safety, confidentiality, conduct, and faith and moral policies. The role requires sensitivity to the cultural and socioeconomic characteristics of the service population, a solution-oriented approach, and collaboration in support of the organization’s mission and vision. Travel requirements are 95% local and 5% overnight.

Requirements

Be at least 21 years of age.
Bachelor’s degree preferred, or 2 to 4 years of related work experience.
At least 2 years of experience in general office duties.
At least 1 year of experience with best practices for handling client identifying information as required by HIPAA and the Texas Medical Records Act.
At least 2 years of experience in social work, education, or a related field.
Familiarity with informed consent, reproductive justice, evidence-based practice, and trauma-informed practice.
Reliable transportation, a valid driver license and clean driving record, valid vehicle registration, and valid vehicle insurance.
Extensive working knowledge of childbirth, parenting, and child development.
Excellent oral and written communication skills.
Extensive working knowledge of Microsoft Office 2010 or a more recent productivity suite, including Word, Excel, and Outlook, and touch-screen and smart devices.
Strong organizational skills and ability to multitask.
Be detail-oriented, organized, self-motivated, and able to work independently and as part of a team.
Good critical-thinking and problem-solving skills.
Sensitivity to the service population’s cultural and socioeconomic characteristics.
Ability to travel 95% locally and 5% overnight.

Nice To Haves

Bachelor’s degree.
Prior supervisory experience.
Certified Childbirth Educator credential.
Doula training; otherwise, the employee will be trained as a doula within 6 months of hire.

Responsibilities

Teach, moderate, and audit classes during regular and non-traditional working hours.
Schedule all classes and keep the office calendar and client class platform accurate and up to date within two weeks of each scheduled class.
Follow up with class attendees through a survey within two business days of the class to assess the quality of the class information and instruction.
Maintain a physical inventory of client education materials and incentives, and order supplies such as handouts, food, and other materials needed for classes and classroom areas.
Formally review every class outline and curriculum quarterly, verify that content is current, and submit it for approval to the funding source.
Prepare and review materials for annual monitoring by the funding source.
Assist with daily operations, including restocking the boutique, intakes, and scheduling.
Complete annual training to become a certified counselor in the online billing system and adhere to its guiding principles.
Enter class attendance into Charity Tracker and verify session stamps in Briteworks.
Assist with planning and identifying new education opportunities for clients.
Participate in regularly scheduled program-, department-, and agency-level staff meetings as needed.
Complete assigned professional development in a timely manner.
Follow safety training and protocols and take precautions to ensure the safety and well-being of self and others.
Protect confidential information obtained through work with the organization, including client, donor, investigation, and financial information.
Adhere to the Code of Conduct and Faith and Moral Policy.
Use a solution-oriented approach, promote collaboration, and support the organization’s mission and vision.
Perform other duties assigned by the Client Care Coordinator and SABD leadership to fulfill program and organizational needs.