Education Coordinator-Products and Program Support

Santa Barbara Zoo•Santa Barbara, CA

11d•$23 - $25•Onsite

About The Position

Under the general direction of the Education Manager, the Education Coordinator – Products and Program Support promotes the Zoo and its mission through planning, developing, coordinating, and evaluating the Zoo’s Educational Products and providing critical support to deliver high-quality, meaningful Education programming.

Requirements

Minimum 18 years of age
Some experience working with children
B.S. or B.A. preferably in liberal arts, an education emphasis, conservation, biology, other life sciences, or equivalent experience
Successful completion of a Department of Justice background check prior to start date
Successful completion of First Aid and CPR certification required complete by end of 90 day introductory program (may be available through employer)
Completion of Mandated Reporting for Suspected Child Abuse training (may be available through employer)
Yearly TB Test clearance
Basic knowledge of Elementary Education and Biology/Zoology
Ability to organize and implement daily Camp activities
Ability to lead activities in an age-appropriate manner
Excellent coordination skills
Effective verbal and written communication skills
Ability to relate sensitively to young children and their parents/guardians
Ability to adapt quickly, be flexible in any scenario, and demonstrate considerable patience while leading and supervising program participants
Ability to meet deadlines and operate under time pressure, with various interruptions
Ability to work in a busy office environment, with a positive outlook
Ability to handle large, multifaceted events/programs with composure
Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, and our guests
Ability to work and collaborate in a team atmosphere
Ability to handle and interpret live Education animals, following ACH protocols
Ability to exercise safe work habits
Awareness of, sensitivity to, and empathy with animals
Must be physically able to operate a variety of machines and equipment including telephones, printers, two-way radios, and copiers
Ability to run, kneel, sit on the ground/floor, squat, and stand for long periods of time
Ability to handle live animals safely
Ability to negotiate the Zoo work environment including behind-the-scenes, lawns, gravel, hilltop, attic storage, and high storage shelves
Must be able to lift 50 pounds occasionally, and 10-20 or fewer pounds frequently
Ability to exert a negligible amount of force frequently or constantly push, pull, or otherwise move objects
Involves working out-of-doors in all weather conditions

Nice To Haves

Experience in an informal education facility preferred
Experience with special needs children is a plus

Responsibilities

Creates, tracks, responds to, and evaluates all aspects of Education products, curriculum sales and subscriptions
Stays current on Educational Product trends within AZA and Cultural Institutions locally and nationally
Maintains required records and reports such as product sales records and customer demographics
Maintains and submits monthly and annual budget records for assigned programs to the Education Manager
Creates and prepares Education activities associated with special Zoo Events and Awareness Days as assigned.
Maintains required records and reports such as program attendance records and participant demographics.
Collaborates with Events team regularly to evaluate and grow Education participation and impact for all private and special events.
Coordinates and all aspects of Parents Night Out; Registration and guest communication
Develops, audits and evaluates program activities, curriculum, and operational protocols and standards
Trains, schedules, and evaluates program staff
Collaborates with Education team in Operational Plan development for Education Programs
Provides critical coordination and leadership to Educators and Educational programming during program operations outside of regular Supervisor schedules
Occasional coverage of Educational program facilitation
Maintains inventory of "all-program" supplies for efficient purchasing across all Education programs
Operates and utilizes various types of equipment and machinery in the performance of duties such as projectors, monitors, two-way radios, computer, printer, video cameras, and telephone, as well as animal crates as needed
May participate in engagements with the community as assigned
Schedules, develops, and leads/coordinates special program requests as required
Responds to emergencies quickly and follows emergency protocols
Remains calm and creates an atmosphere of calm and control for those dealing with the emergency situation
Attends monthly all-employee meetings
Greets every guest with a smile
Thanks guests for supporting/visiting the Zoo
Answers phone calls, voice mails, and e-mails promptly
Ensures the Zoo’s presentation standards for cleanliness and maintenance are met by keeping work areas clean, picking up trash, reporting unsafe or unsightly conditions
Associates with guests to assist and share information
Responds to all guest inquiries, complaints, and comments according to Zoo guest relations procedures
Maintains a clean neat appearance and adheres to the Zoo’s uniform dress code
Takes responsibility for staying informed about happenings at the Zoo, such as reading employee communications and attending meetings
Reflects the qualities outlined in the Guest Relations Statement, the Zoo’s Core Values, and the Employee Pledge
Applies and exemplifies “green” (sustainable) practices whenever possible