Education Consultant 1 - TL/ETWD

State of Louisiana • Baton Rouge, LA

2d • Onsite

About The Position

The Louisiana Department of Education, Office of Teaching and Learning, is seeking an Education Consultant 1 to support educator certification and background credentialing functions within the Educator Talent & Workforce Development team. The position is based in the Baton Rouge office and reports to the Director of Certification. As a certification specialist, the employee ensures applications are processed accurately, securely, and in compliance with state requirements.

The role reviews and processes certification applications and responds to questions from applicants, school districts, and teacher preparation programs through the certification question portal. The person hired is expected to report regularly to the Baton Rouge office. Workdays are Monday through Friday, and work hours will be determined. This position participates in a Career Progression Group. Appointment may be probational or promotional.

Requirements

• Meet one of the following minimum qualification pathways: five years of experience in education, teaching, or administrative services; or six years of full-time work experience plus two years of experience in education, teaching, or administrative services; or a bachelor's degree plus two years of experience in education, teaching, or administrative services; or an advanced degree plus one year of experience in education, teaching, or administrative services.
• Ability to use Google Workspace, including Drive, Docs, and Sheets, to create, organize, and manage electronic files.
• Proficiency with Microsoft Outlook for scheduling and email management and Zoom for meeting coordination and facilitation.
• Prior experience using case management systems or electronic databases to track, process, and retrieve records.
• Ability to accurately and confidentially review and analyze sensitive documents, including certification applications, criminal background checks, and personal identification documents.
• Strong data entry and document management skills, including scanning, indexing, and retrieving records in systems such as OnBase or similar platforms.
• Experience providing customer service and stakeholder support, including responding to inquiries, clarifying requirements, and resolving issues professionally.
• Ability to prioritize and manage workload in a high-volume environment with strict deadlines.
• Ability to accept direction and follow guidance or instructions.
• Ability to demonstrate accountability for actions, behavior, performance, decisions, and outcomes.
• Ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Nice To Haves

• Familiarity with educator certification processes or state regulatory compliance work.

Responsibilities

• Review and process certification applications daily.
• Respond to applicants, school districts, and teacher preparation programs through the certification question portal.
• Handle certification applications and background credentialing functions accurately, securely, and in compliance with state requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed