Education Application Analyst

Mayo Clinic•Rochester, MN

6d•$80,517 - $120,827•Hybrid

About The Position

Mayo Clinic is a top-ranked healthcare provider dedicated to patient needs and employee well-being, offering competitive compensation, comprehensive benefits, and opportunities for continuing education and career advancement. This role serves as a primary support for software applications within the Education Shield, requiring an understanding of the business environment and technology's impact. The position involves system analysis, design, testing, implementation, and maintenance of existing systems, as well as managing releases and documentation. The analyst will act as a liaison between business and technical teams, building rapport with customers to understand and resolve their needs and requests for improvements. This includes eliciting and validating requirements, ensuring the developed solution meets stated needs, and maintaining in-depth knowledge of systems and vendor applications. The role also involves project management for small to mid-sized projects, evaluating test plans, and monitoring vendor/application owner relationships. Guidance and training for less experienced staff are expected, along with staying informed about emerging technologies and enterprise architecture (security, privacy, data assurance). Temporary extended hours may be required. This position is a hybrid of remote and on-site work, requiring the individual to live within 100 miles of the Jacksonville, Phoenix, or Rochester Mayo Clinic campuses. Visa sponsorship is not available.

Requirements

Bachelor's Degree and four years’ experience in the Systems (IT/IS) or Education Technology area is required.
Knowledge of basic HTML, SQL, CSS, .NET, and networking.
Strong analytical, problem solving, and systems analysis skills are required.
Demonstrated ability to function in a self-directed manner in a multi-task environment.
Should possess the ability to interact effectively with customers and understand their needs.

Responsibilities

Serves a primary role in the support of software applications and/or modules across the Education Shield.
Provides analysis and support for systems as well as system implementation and integration projects, which require system analysis, design, testing, and implementation.
Maintains knowledge of existing systems including managing releases and application documentation.
Functions as a liaison between business and technical areas during the planning process and provides oversight throughout the project cycle.
Builds credibility and rapport with customers to understand their needs.
Resolves customer problems with software and responds to requested improvements and enhancements.
Research requests to determine scope, size and impact.
Works with customers to elicit requirements through a variety of techniques.
Validates requirement information with stakeholders to ensure completeness, correctness, and clarity.
Validates the developed solution to ensure it satisfies the stated requirements.
Maintains in-depth knowledge of existing systems and certification in vended applications when applicable.
Works with a team to design, develop, or modify applications, via vendor tools or augmented tools developed within Mayo Clinic and are able to validate data integrity of changes introduced.
Performs interface testing to ensure data integrity and flow.
Works on and manages projects of a small to mid-sized level.
Creates test plans and evaluates current plans for improvement.
Monitors relationship and performance of vendor or Mayo Clinic custom application owner to include contract terms and time frame, service level agreements, and rules of engagement.
Guides and advises less experienced Analysts and Education Services Systems Coordinators, and provides orientation and training for new employees.
Maintains knowledge of current and emerging technologies that directly affect enterprise processes.
Maintains awareness of overall enterprise architecture (i.e. security, privacy, architecture, and data assurance).
May be required to provide extended days/hours support temporarily, based on the business need.