Manager - Education & Training

WLRC Inc•Jonesboro, AR

2d•$80,000 - $95,000

About The Position

THE EDUCATION & TRAINING MANAGER IS RESPONSIBLE FOR THE PLANNING, COORDINATION, DELIVERY, AND CONTINUOUS IMPROVEMENT OF EDUCATION AND TRAINING PROGRAMS FOR EMS PROVIDERS ACROSS THE ORGANIZATION. THIS ROLE PLAYS A CRITICAL PART IN ENSURING NEW HIRES ARE SUCCESSFULLY ONBOARDED, CURRENT EMPLOYEES REMAIN CLINICALLY COMPETENT, AND ALL TRAINING ACTIVITIES MEET REGULATORY, ACCREDITATION, AND ORGANIZATIONAL STANDARDS. THE EDUCATION & TRAINING MANAGER OVERSEES NEW HIRE ORIENTATION, CONTINUING EDUCATION, REMEDIAL AND REFRESHER TRAINING, AND NATIONALLY RECOGNIZED PROGRAMS SUCH AS CPR AND NAEMT COURSES. THIS POSITION WORKS COLLABORATIVELY WITH OPERATIONS, QUALITY/RISK, AND LEADERSHIP TO SUPPORT PROVIDER READINESS, PATIENT SAFETY, AND PROFESSIONAL DEVELOPMENT

Requirements

1+ years of leadership or educational experience
Graduation From High School or equivalent
19 years old at time of hire for insurance purposes
Successful completion of NREMT Paramedic certification
Current NREMT and a State EMS License (or ability to obtain within 10 days of hire)
Valid driver’s license
Ability to drive company vehicles with a clean driving record.
Successful completion of a NAEMT EVOS or ability to obtain in 90 days.
Current AHA BLS & ACLS Instructor (or ability to obtain within 60 days of hire)
Current NAEMT Instructor (or ability to obtain within 90 days of hire)
Ability to provide quality patient care within the scope of practice.
Knowledge of all state protocols for EMS providers.
Availability for recall in times of crisis
Ability to pass a lift test of 150 – 200 pounds.
Ability to pass a pre-employment drug test.
Ability to pass a pre-employment background check.
Ability to speak and write English.
Proventrack recordof success leading training programs for EMS professionals.
Knowledge of education and training best practices.

Nice To Haves

Strong instructional and facilitation skills, with the ability to teach adult learners in classroom, simulation, and field-based settings.
Demonstrated ability to translate clinical and operational EMS concepts into clear, practical training content.
Effective written and verbal communication skills, including the ability to present information professionally to groups with varied experience levels.
Solid organizational and time management skills, with the ability to manage onboarding schedules, training records, and multiple priorities simultaneously.
Experience with new hire onboarding, competency validation, or continuing education in an EMS or healthcare environment.
Ability to coach, mentor, and provide constructive feedback in a supportive, professional manner.
Comfort working in operational EMS environments, including ambulance bays, stations, and field training settings.
Proficiency with learning management systems (LMS), Microsoft Office, Microsoft Outlook/Teams, Traumasoft software.
Strong problem-solving skills and the ability to adapt training approaches based on operational needs and learner performance.
Ability to work collaboratively with operations, risk, compliance, leadership, and clinical staff to ensure training aligns with organizational standards and regulatory requirements.
Familiarity with EMS equipment and procedures, including patient movement and transport devices, for instructional demonstration purposes.
Ability to maintain professionalism, discretion, and consistency when working with new hires and current staff.

Responsibilities

Plan, coordinate, and lead EMS new hire orientation programs to ensure consistent onboarding,cultural integration, and readiness for field deployment.
Establish orientation standards and expectations related to professionalism, engagement, attendance, and policy compliance.
Partner with Operations and HR to ensure new hires meet all clinical, educational, and credentialing requirements prior to field clearance.
Identifytraining needs related to clinical performance, policy compliance, QA findings, and operational trends.
Develop and deliver remedial, refresher, and retraining programs for EMS providers as needed.
Ensure retraining isobjective, educational, and aligned with quality improvement goals, not punitive in nature.
Manage CPR, NAEMT, and other approved EMS education programs, ensuring instructors, materials, and delivery methods meet national standards.
In times of scheduling crisis, work with operations to help staffwith missioncritical shifts.
Coordinate course scheduling, instructor assignments, and resource allocation.
Maintain compliance with continuing education, recertification, and credentialing requirements.
Collaborate with Quality/Risk and Clinical Leadership to align training initiatives with QA trends, sentinel events, and system improvements.
Ensure all education and training activities comply with state EMS regulations, national standards, and organizational policies.
Track training completion, competencies, and outcomes, maintain accurate documentation and records.
Provide leadership and guidance to educators, instructors, leadership, and training staff.
Serve as a subject matter resource for education-related questions and initiatives.
Participate in organizational committees, leadership meetings, and program evaluations as Appropriate.