Education & Adventure Programs Sales Coordinator
About The Position
As a Sales Coordinator for our education and adventure programs, you'll focus on booking field trips tailored for schools and organizing corporate team-building events. Your role involves working closely with teachers and corporate clients to understand their needs and deliver customized, memorable experiences. You'll drive sales growth by building strong relationships, managing bookings, and ensuring high customer satisfaction. The role will oversee the booking process from initial inquiry, to scheduling the client’s day on hill, to invoicing and payment collection. On occasion you will lead groups of students and/or adults educating them about our education programs as part of the Grouse Mountain Refuge for Endangered Wildlife program.
Requirements
- Post-secondary courses in Education, Environmental management, Outdoor Recreation and/or Sciences (Biology/Environmental Studies or related majors) preferred
- Proven experience in sales (2-3 years), especially in inbound/outbound sales, with a focus on education or service-based industries preferred.
- Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively to various audiences.
- Strong closing skills with the ability to handle objections and secure contracts.
- Ability to understand customer needs and provide solutions that align with their goals and educational requirements.
- Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint), email, and other communication tools.
- Ability to manage multiple accounts, prioritize tasks, and meet deadlines in a fast-paced environment.
- A driven individual with a proven ability to meet or exceed sales targets, work independently, and take initiative.
Nice To Haves
- Experience with virtual meeting platforms is a plus.
- Experience using TripleSeat and/or Siriusware an asset
- Understanding of B.C. Ministry of Education’s Core Competencies an asset; preference given to those who have a working knowledge of BC school systems and Ski School operations
Responsibilities
- Responsible for both Inbound and Outbound sales calls and initiatives:
- Identify, research, and target potential clients (schools, educational institutions, businesses, etc.) through cold calls, emails, and other outreach strategies.
- Manage inbound calls, emails, and online inquiries from potential clients, providing information about programs and services.
- Track, manage, and update customer interactions using Triple Seat software to ensure follow-ups and timely responses
- Engage with leads to understand their educational programming needs and tailor recommendations based on their objectives and challenges.
- Build and maintain a sales pipeline by nurturing prospects from initial contact through to contract signing, ensuring a continuous flow of business.
- Manage the sales process from start to finish for all educational and corporate training inquiries.
- Assist with group scheduling and trip planning details
- Liaise between clients and department leaders for the implementation of programs and use of internal facility space within the required timeline.
- Regularly report on sales activities, conversion rates, and forecast data to management, providing insights on customer feedback and market opportunities.
- Deliver and lead an energetic, fun, educational experience for people of all ages, which may include (but is not limited to) educational curriculum, wildlife programs, First Nation's history and culture, experiential activities and games
- Perform all other duties as assigned
Benefits
- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants, and recreation.
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
- RRSP matching plan after 1 year of service
- Free access passes for dependents
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
