eDiscovery Project Manager, Level I

Nextpoint•Chicago, IL

11h•Hybrid

About The Position

Nextpoint builds transformative software and services for the legal industry, making eDiscovery, case management, and litigation prep simple, fluid, and affordable for law firms of all sizes. Our secure, cloud-based platform lets teams start document review in minutes, backed by powerful analytics, an intuitive interface, and best-in-class security at every point. We’re problem solvers, simplifiers, and challenge seekers, united by a shared goal: a great team culture and satisfied clients. We’re headquartered in Chicago’s Ravenswood neighborhood and proud to have been named one of Built In’s Best Startups to Work for in Chicago five years running (2022 to 2026).

Requirements

2+ years in a Paralegal, Legal Assistant, Litigation Support, Project Manager, or similar role in the legal industry
Experience and familiarity with eDiscovery technology and services
Strong interest in learning new technology, with the ability to engage technically while bringing commercial acumen and client-facing confidence
Experience with web-based project management (Microsoft/Zendesk), timekeeping software (Clio), and project budget tracking preferred
Excellent organizational skills with the ability to manage multiple projects simultaneously
Self-starter who consistently meets and exceeds objectives and seeks out more responsibility
Comfortable navigating high-pressure client, vendor, and internal stakeholder situations, including difficult conversations
Executive presence and the ability to act as primary contact on assigned engagements
Strong interpersonal, communication, and detailed execution skills
Ability to problem solve and think analytically in a fast-paced environment
Willingness to work outside normal business hours as unique client needs arise, and to be available by phone or email when out of office as needed
Willing to work a hybrid schedule (four days in office) and travel to Nextpoint offices as needed
Bachelor’s degree required
Authorized to work in the U.S. for any employer

Responsibilities

Download data from external FTP sites for upload into Nextpoint
Download ZIP files from Nextpoint when above 40GB for extraction and re-upload
Strategize import workflows for complex datasets
Import third-party or opposing counsel datasets
Ship hard drives containing client data, ensuring full security protocol is followed before and after delivery
Generate EDA and search hit reports (direct hits, direct hits + family, unique hits) to support data culling and identification of relevant documents
Lead review training and database organization sessions via Zoom, leveraging best practices
Create custom exports including productions, privilege logs, and load files based on protocol requirements
Perform overlays to replace or supplement missing metadata from imports
Translate foreign-language datasets and overlay translated text files into Nextpoint
Execute post-import deduplication using aggressive settings based on MD5 hash and email message ID
Organize near-duplicate non-native documents by similarity score to reduce review time and effort
Coordinate forensic collections and import data into Nextpoint (cell phones, email, hard drives, device images)
Convert unsupported file types (RSMF, UFDR, etc.) for ingestion into Nextpoint
Reprocess metadata not automatically ingested by Nextpoint (In-Reply-To, Accessed Date/Time, email threading, etc.)
Oversee large-scale document review projects with onshore and offshore teams, including review workflow development, QC oversight, and daily client status updates
Consistently communicate client estimates, timelines, expectations, and project updates with Client Success to support strategic decision-making
Partner with Engineering on backend and scripted projects, identify potential product bugs, and work through front-end limitations
Coordinate ticket handoffs with Support once requests are scoped and ready
Share product functionality and custom workflows with Sales teams
Relay product issues, updates, and enhancement needs to the Product team as new features are rolled out
Provide after-hours support (5:30 to 8:00 PM) and weekend availability for urgent client needs, approximately eight weeks per year
Support weekend document review and general projects initiated during regular business hours

Benefits

Competitive pay commensurate with experience
Flexible hybrid schedule (4 days onsite)
Comprehensive health coverage: medical (BCBS PPO and HDHP/HSA options), dental and vision (Guardian)
Health, Dependent, and Transit FSA
Generous PTO, paid holidays, flexible summer hours, quarterly mental health days, and floating holidays
Annual professional development stipend
Monthly flexible benefit stipend
401(k) with company match
Free in-office lunch Tuesday through Thursday
And more!