EDI Operations Specialist - Customer Care

Becton Dickinson Medical Devices•San Antonio, TX

1d•Onsite

About The Position

Reporting to the Supervisor, EDI Operations, the EDI Operations Specialist is responsible for reviewing incoming electronic orders and making corrections as needed to enable the orders to flow through the order management process. Meet or exceed internal and external customer expectations through effective use of order management skills and techniques and customer engagement.

Requirements

1 + years of customer service experience – Required
1+ years of SAP ECC, S/4HANA experience – required
Microsoft Office experience – required
High School Diploma or equivalent – required

Nice To Haves

2+ years of customer service experience – preferred

Responsibilities

Create requests in appropriate databases to support customer orders such as new customer account set up, customer pricing, etc
Identify and coordinate resolution of any issues that may negatively affect customer satisfaction
Review orders received for accuracy and completeness, confirm and/or correct customer orders
Meet or exceed established order accuracy and turn around time standards
Handle all customer contacts in a professional and courteous manner
Compose accurate, prompt and appropriate replies to all customer contacts
Handle all complaints according to FDA regulations governing medical devices
Participate in other projects as required
Participate in and contribute to team meetings
Provide support to other team members as needed
Identify continuous improvement opportunities and provide feedback for process improvement