EDI Operations Lead

EspriGas • Nashville, TN

7d • Hybrid

About The Position

EspriGas is a national industrial gas company operating on a network distribution model with a growing portfolio of EDI trading partners across medical, beverage, industrial, and propane verticals. We're looking for an EDI Operations Lead to own the day-to-day health of our EDI function – working alongside our existing EDI specialist and offshore EDI support team, managing our support queue, and driving the operational rigor this function needs as we scale. This is a working role. You'll be in the queue every day. But you're also the person who makes sure the queue doesn't run the team – you own the process, the reporting, and the escalation judgment. Over time, this role has a clear path toward owning EspriGas's broader trading partner strategy. We're actively expanding our trading partner network and working toward deeper supplier integrations – order confirmations, order status, and real-time delivery data. The person in this role will have a direct hand in shaping that strategy. If you want to grow from queue ownership into building something, there's a path here.

Requirements

• 3+ years of hands-on EDI experience – you know X12 transaction sets (810, 850, 855, 856, 997) and can troubleshoot mapping issues without needing someone to walk you through it
• Experience with at least one major trading partner network – Ariba/SAP Business Network, Oracle Business Network, or similar
• Familiarity with EDI translators and VAN/AS2/FTP delivery methods
• Experience with ERP-connected EDI (Microsoft Business Central or Lanham EDI a strong plus)
• Demonstrated ability to manage a support queue or operations function – you've owned SLAs, reported on queue health, and escalated intelligently
• Strong communicator – you can translate a technical EDI failure into plain language for a CS rep or a customer

Nice To Haves

• Self-starter who takes initiative.
• Strong written and verbal communication skills.
• Proactive problem-solver with strong attention to detail.
• Exceptional organizational, time management, and multitasking abilities.
• Customer service mindset with a welcoming, people-first approach to work.
• Customer-centric, business-focused, and driven by outcomes.
• Continuous learner with a passion for operational excellence and improvement.
• Highly collaborative and effective at building alignment across cross-functional teams.
• Strong systems thinking; understands how people, processes, and technology interact.
• Ability to establish and nourish effective working relationships with customers, managers, supply partners, and fellow teammates at EspriGas.

Responsibilities

• Day-to-day EDI queue management – triage, prioritization, resolution, and customer communication
• Operational health reporting – weekly queue status, open incidents, customer impact summary
• Trading partner relationships – primary point of contact for mapping issues, document rejections, onboarding new partners
• SLA definition and enforcement – establish what “healthy” looks like and hold the team to it
• Escalation judgment – know when a technical issue is also a customer crisis and act accordingly
• Collaboration with ERP, Network, CS and accounting teams on invoice accuracy, item mapping, and integration issues
• Identify process improvements to enhance efficiency and accuracy.
• Assist with special or cross-functional projects, tasks, and initiatives as assigned.

Benefits

• Health benefits with coverage on day one.
• Robust paid leave following the birth or adoption of a child.
• Hybrid and remote environments allow for collaboration, creativity, and some quiet time to focus.
• Professional development, certification, and learning resources to invest in every team member.
• Wellness programs offering access to free counseling and health and wellness programs.
• Competitive compensation because we are looking for top talent.
• A growth environment where creative thought drives limitless potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed