EDI Finance Specialist-Hybrid

Mayo Clinic • Phoenix, AZ

2d • Hybrid

About The Position

This is a hybrid position and must be located within 100 miles of any of the Mayo Clinic campuses for on-site expectations based on business needs. The Executive Development & International Financial Specialist (EDIFS) acts as a liaison between Mayo Clinic and patients meeting criteria for EDI services. The EDIFS is responsible for coordinating, facilitating and overseeing the patient experience and performing related administrative tasks. The EDIFS assists all EDI patients with billing, insurance and coverage issues, authorization, and financial concerns. This position is responsible for helping all EDI patients understand their financial obligations and provide a mechanism of support for the EDI patient population, prior to, during and following medical care. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Requirements

• Bachelor’s degree with 2+ years of experience in finance, customer service, communication, concierge services, or related field OR High school diploma and 6+ years’ experience in finance, customer service, communication, concierge services, or related field
• Excellent listening and communication skills
• Superior written communication skills
• Intermediate computer/keyboarding and mathematic skills
• Familiarity with Microsoft applications
• Phone etiquette and customer service and call handling skills
• Excellent verbal communication skills
• Ability to work in a complex and patient-centered environment
• Comfortable with ambiguity
• Good decision making skills
• Attention to detail
• Self-directed and highly organized
• Ability to prioritize work and handle a variety of tasks simultaneously
• Ability to interact with individuals from diverse backgrounds and cultural perspectives

Nice To Haves

• Healthcare Financial Management Association (HFMA) Certification
• Multilingual candidates, fluent in Spanish, Hmong, Arabic, or other languages
• Experience providing concierge-level customer service to international patients
• Belief in the mission and strong ethical conduct
• Knowledge of and experience using an Epic RC/EMR system

Responsibilities

• Acts as a liaison between Mayo Clinic and patients meeting criteria for EDI services.
• Coordinates, facilitates and oversees the patient experience.
• Performs related administrative tasks.
• Assists all EDI patients with billing, insurance and coverage issues, authorization, and financial concerns.
• Helps all EDI patients understand their financial obligations.
• Provides a mechanism of support for the EDI patient population, prior to, during and following medical care.
• Adheres to quality assurance guidelines.
• Meets established productivity standards to support the work unit’s performance expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level