EDI Coordinator II

McLeod Software•Hoover, AL

3h•Onsite

About The Position

The EDI Coordinator II ensures successful implementation, support, and optimization of EDI solutions for McLeod customers. By configuring transaction sets, supporting communication protocols, and resolving technical issues, this role plays a vital part in delivering a seamless integration experience that enables our customers to operate efficiently and strengthens the overall value of McLeod’s EDI Engine.

Requirements

Ability to learn internal software and systems.
Ability to collaborate and communicate across varying organizational levels.
Ability to communicate technical information effectively.
Ability to manage competing projects and priorities.
Ability to multi-task.
Resourceful and Independent.
Ability to understand and troubleshoot the following forms of Communication: VAN, FTP, SFTP, and AS2.
Bachelor’s with 2+ year of EDI, transportation, or software industry experience, required or High school degree or equivalent and 6+ year of EDI, transportation, or software industry experience, required.
Intermediate knowledge of Microsoft Office Suite.

Nice To Haves

Occasional Travel to train Customers onsite.
At least one year of experience providing customers with technical (hardware, software) support, preferred.
At least one year of experience working with customer orders, shipment statuses, and invoices, a plus.
Experience training customers or end users in the use of software, preferred.
Experience with Windows OS, a plus.
Experience reading and interpreting EDI Raw Data, WinSCP, FileZilla, or other open-source clients supporting FTP and/or SFTP, preferred.

Responsibilities

Install, test, and train EDI 204, 990, 997, 214, 210, 322, and 824 transaction sets through McLeod’s CustomerFusion Module // web environments of LoadMaster or PowerBroker.
Work with internal teams, customers, and trading partners through the project lifecycle to answer questions, make recommendations, test, and provide EDI Support.
Consult with internal and external customers to discuss and resolve deficiencies, discuss possible modifications, and train on enhancements to the EDI application and EDI interfaces.
Assist with installation of EDI for new project rollouts, upgrades, and new releases to EDI software.
Troubleshoot and resolve EDI application issues escalated by customer support and other departments.
Assist internal EDI groups with EDI installs, testing, and training.
Review EDI log files, transaction reports, and recovery entries via database tools to resolve any outstanding errors and identify both internal and external training opportunities.
Train new hires on processes and procedures.
Train customers and business prospects.
Work with customers to obtain specifications and requirements for modifications or product enhancements to be used by the EDI Programmers for new transaction sets or existing transaction sets in compliance with SDLC.