Edge Host/Hostess, Full Time

Four Seasons Hotels and Resorts•Denver, CO

2d•$23•Onsite

About The Position

Greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. The role involves setting up the host/hostess stand, reviewing guest reservations, maintaining a station chart, and managing cover counts for the restaurant. It also includes answering telephones according to Four Seasons standards, taking reservations, and providing information about the restaurant or other hotel services. The position requires anticipating guest needs, responding to inquiries or problems, recognizing regular guests, and maintaining daily menus for quality and appearance. A comprehensive working knowledge of all menu items and daily specials is necessary. The role also requires compliance with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct and working harmoniously and professionally with co-workers and supervisors.

Requirements

Must be fluent in English
Possess legal work authorization in the United States
Flexible schedule
Ability to work morning, afternoon, or evening shifts, weekends, and holidays.

Responsibilities

Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers and supervisors.