Edge Connectivity Specialist 1

HDR•Omaha, NE

1d•Onsite

About The Position

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story:' https://www.hdrinc.com/our-story'

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent relevant experience.
Minimum 1 year of experience in network support, infrastructure support, or related connectivity operations.
Foundational understanding of TCP/IP networking, switching, routing, DNS, DHCP, and VPN concepts.
Basic knowledge of firewalls, wireless networking, and enterprise WAN connectivity.
Familiarity with standard IT service management processes, including incident, request, and change management.
Ability to follow technical documentation, standards, and runbooks.
Strong troubleshooting aptitude and willingness to learn.
Strong written and verbal communication skills.

Nice To Haves

Experience supporting enterprise office networks, branch connectivity, or wireless environments.
Exposure to public cloud networking in Azure and/or AWS.
Familiarity with firewall administration or network security concepts.
Experience with network monitoring or ticketing tools.
Associate- or entry-level networking certification (CCNA, Network+, Fortinet NSE, Aruba, Azure Fundamentals, AWS Cloud Practitioner, or equivalent).

Responsibilities

Support day-to-day operations of enterprise connectivity services, including office LAN/WAN, wireless, remote site connectivity, and edge connectivity between sites and datacenters.
Perform routine troubleshooting for network, firewall, WAN, VPN, and wireless incidents using documented procedures and escalation paths.
Assist with implementation of standard network changes, including switch updates, firewall rule changes, circuit turn-up support, and wireless configuration changes.
Monitor network health, alerts, and service requests; escalate issues appropriately.
Support connectivity for branch and office environments, including user-impacting network issues outside the datacenter.
Assist with basic public cloud networking tasks such as reviewing route tables, security groups, NSGs, or connectivity dependencies under guidance.
Maintain documentation for circuits, network devices, firewall rules, wireless coverage, and support procedures.
Follow security, change management, and governance standards for all work performed.
Participate in operational improvements and knowledge sharing.
Telephony system support.