ED Unit Secretary
About The Position
The ED Unit Secretary is responsible for coordinating tests and treatments with and between various departments for patients on nursing units. This role requires maintaining a working knowledge of functions and services offered by all diagnostic and treatment departments to facilitate the scheduling of tests and treatments. The position also facilitates communications required to support patient care, including managing a multi-line telephone, unit/site paging, and the hospital information system, as well as screening incoming calls. Additionally, the ED Unit Secretary monitors department office equipment, troubleshoots minor problems, and arranges for repair of major malfunctions. They maintain working knowledge of the Electronic Medical Record (EMR) system and other computer systems for ordering supplies and equipment, and process daily patient charges. This role involves compiling necessary chart forms for admissions, transfers, discharges, and expirations, and obtaining medical records for transfers. A key responsibility is verifying medical records for complete and accurate patient demographic information, identification, registration, and appropriate level of care. The ED Unit Secretary is expected to establish and maintain positive customer relations, contribute to a harmonious work environment, respond courteously to requests and call lights, demonstrate proper phone etiquette, and foster communication among the healthcare team. The role requires the ability to provide age-appropriate care, demonstrating knowledge of growth and development principles and the ability to assess and interpret patient data based on age-specific needs.
Requirements
- Basic computer skills.
- Excellent oral and written communications.
- Excellent interpersonal skills and the ability to adapt to interruptions and changing priorities/workloads.
- High level of attention to detail essential.
- Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.
- Must be able to lift up to 35 lbs. occasionally.
- Will regularly be exposed to mechanical, electrical, chemical and radiation hazards as well as blood and body fluids; therefore, personal protective equipment must be worn as necessary.
- Must have functional vision, hearing, and speech.
- Operates all equipment necessary to perform the job.
Nice To Haves
- Team members will maintain annual educational requirements for hospital based certifications (e.g. DNV, CARF or others).
Responsibilities
- Coordinates tests and treatments with and between various departments for patients on nursing units.
- Maintains working knowledge of functions and services offered by all diagnostic and treatment departments to facilitate the scheduling of tests and treatments.
- Facilitates communications required to support patient care including multiple-line telephone, unit/site paging and hospital information system.
- Screens incoming telephone calls.
- Monitors department office equipment and troubleshoots minor problems.
- Arranges repair of major malfunctions.
- Maintains working knowledge of Electronic Medical Record (EMR) system and other computer systems for ordering patient and unit supplies and equipment.
- Processes daily patient charges and/or related procedures through the system.
- Compiles necessary chart forms for admissions, transfers, discharges and expirations.
- Obtains appropriate copies of medical records for transfers to nursing homes and other health care facilities.
- Verifies medical records contain complete and accurate patient demographic information, patient identification and registration in the medical record, including appropriate level of care.
- Establishes and maintains positive customer relations and contributes to a harmonious work environment.
- Quickly and courteously acknowledges requests, responds to call lights, demonstrates proper phone etiquette and fosters communication between the health care team.
- Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served.
- Demonstrates knowledge of the principles of growth and development over the life span and possesses the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.
Benefits
- Comprehensive suite of Total Rewards
- Benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
