About The Position

The ED Tech provides direct patient care under the guidance of a registered nurse or designated healthcare professional, following applicable federal, state, and local regulations and Bon Secours Mercy Health policies, procedures, and guidelines. The role supports patient care in the Emergency Department at Clermont Hospital and includes performing delegated duties after competency validation. The ED Tech works to promote quality and safety, communicate patient changes and concerns, and provide compassionate, high-quality service to patients, families, visitors, providers, and employees.

Requirements

  • High school diploma or GED.
  • BLS Basic Life Support certification must be obtained from an approved source before providing direct patient care.
  • Skills include computer literacy, patient monitoring and care, communicating patient conditions to medical professionals, recording medical history, sterile-field technique, CPR, straight urinary catheterization, ear irrigation, patient positioning and transport, phlebotomy, ECG performance, splinting, wound care, and obtaining vital signs including manual blood pressure.
  • Demonstrate attention to detail, problem-solving, independent work, working under pressure, critical thinking, communication, teamwork, conflict resolution, active listening, relationship building, and empathy.

Nice To Haves

  • BLS Basic Life Support certification upon hire.
  • Current certification as an Emergency Medical Responder (EMR), Emergency Medical Technician (EMT), or Medical Assistant.
  • Previous experience as a Patient Care Tech, in a nursing support role, or in healthcare; alternatively, second-year nursing student status in a Registered Nurse (RN) program.

Responsibilities

  • Provide basic patient care, including comfort measures, vital sign measurement, personal care and hygiene, mobility assistance, lab draws, ECGs, basic wound care, and other unit-based duties under an RN's direction.
  • Complete patient rounding as assigned.
  • Provide one-to-one patient safety companion service as needed.
  • Act as a liaison between patients and nurses by reporting changes and concerns.
  • Provide high-level customer service to patients, patients' families, community providers, visitors, and employees.
  • Document patient care accurately, precisely, and in a timely manner, as applicable.
  • Participate in handoff reports about pertinent patient and departmental needs when arriving and leaving.
  • Perform delegated tasks after competency has been validated.
  • Collect data within the role's scope.
  • Complete patient screenings as applicable.
  • Promote quality and safety by seeking to improve processes and systems that enhance patient care delivery.
  • Work independently, problem-solve, and resolve conflict while working under considerable stress.
  • Maintain knowledge of policies and procedures.

Benefits

  • Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
  • Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
  • Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
  • Tuition assistance, professional development, and continuing education support.
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