ED Patient Svcs Representative- UPMC Hanover, Part-Time, Day/Evening Shift

UPMC•Hanover, PA

About The Position

Functions under the general direction of department leadership in Patient Access. Coordinates patient access for all phases of the revenue cycle, from scheduling and registration through referral and denial management. The role supports accurate patient identification, registration, insurance processing, financial counseling and payment collection, while working closely with clinical partners and maintaining patient confidentiality. The position is part-time and offers a day/evening shift at UPMC Hanover.

Requirements

High school diploma or equivalent.
Experience with personal computer-based applications and various office equipment.
Proficient typing skills.
Excellent interpersonal, written and verbal communication skills.
Initiative to work productively with minimal supervision.
Ability to work well under pressure.
Act 34 clearance.

Nice To Haves

Two years of experience in healthcare, one year in a medical, billing or fiscal setting, or six months in a UPMC Patient Access position.
Medical terminology knowledge.
Third-party healthcare coverage experience.
Strong understanding of managed care regulations.

Responsibilities

Reconcile and maintain the First Net Emergency Department Tracking Board and Hospital ADT system.
Ensure accurate registration in the hospital ADT and/or clinical system during system downtime, monitoring and reconciling every patient for accuracy.
Serve as the central resource for ADT registration and problem resolution during evenings, weekends and holidays.
Confirm insurance eligibility and support third-party reimbursement and coordination of benefits.
Counsel patients about insurance coverage and expected financial liability.
Collect and record patient payments, including co-payments, co-insurance and deductibles, on the day of service.
Provide a warm greeting to patients.
Support and contribute to UPMC core values and guiding principles, including Your Care. Our Commitment, and follow departmental policies, procedures and goals; incorporate dignity and respect in daily interactions.
Properly identify patients to start the clinical record, using biometrics if applicable.
Facilitate financial gatekeeping with clinical partners.
Maintain close working relationships and open communication with clinical partners, including sharing pertinent information such as alias name changes, information blocks and behavioral health insurance payors to support timely account data integrity.
Obtain or update demographic and insurance-related information.
Independently conduct timely patient interviews and register patients for services at the bedside.
Generate and complete applicable forms and necessary communications.
Obtain signatures for consent to treat, financial responsibility and other required forms while following HIPAA rules and maintaining patient confidentiality.
Remain calm and professional in stressful situations while prioritizing work activities.
Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies and others under varied conditions and circumstances.