ED Patient Access Tech

TEKsystems•Norfolk, VA

1d•$20 - $20•Onsite

About The Position

We are hiring Patient Access Technicians to support a fast‑paced hospital environment in both the Emergency Department and Admitting areas. This role is critical to ensuring a smooth patient experience from arrival through registration while supporting revenue cycle accuracy and compliance. Patient Access Technicians serve as the first point of contact for patients and families, providing exceptional customer service while performing registration, insurance verification, and documentation in a high‑volume, high‑pressure clinical setting.

Requirements

Strong customer service and patient‑facing experience
Ability to work in a fast‑paced, high‑volume, high‑pressure environment
Basic medical terminology knowledge
Strong computer skills and ability to learn multiple systems
Flexibility to work assigned shifts, including weekends

Nice To Haves

Previous patient access, registration, or medical reception experience
EPIC experience
Insurance verification or billing knowledge
Experience working in a hospital or emergency department setting

Responsibilities

Greet patients and families and provide clear instructions upon arrival
Complete patient registration by collecting demographics, insurance information, and required signatures
Perform quick registration, bedside registration, and full registration based on patient care area
Collect co‑payments and enter authorization and billing information as required
Ensure accurate documentation and data entry in electronic systems
Support multiple ED registration areas including Quick Book, Minor Care, and Main Treatment
Perform bedside registration for patients receiving care
Maintain professionalism and empathy when working with trauma cases, mental health patients, and critical situations
Register patients arriving for inpatient admissions and surgeries
Verify insurance, collect payments, and process patient obligation forms
Cross‑train to support lab registration and additional patient access locations as needed
Utilize EPIC and other computerized systems for registration, verification, and documentation
Collaborate with clinical teams and other departments to ensure efficient patient flow
Maintain patient confidentiality and HIPAA compliance at all times