ED Command Center Tech - Emergency Department

Wellstar Health System•Phenix City, AL

7d•Onsite

About The Position

The Emergency Department at Cobb Hospital has an exciting opportunity for a ED Command Center Tech! This position is PRN, candidate must be able to work all shifts (various). Job Summary: Manages communications from prehospital providers for Kennestone Emergency Department (ED). Effectively coordinates hospital response to the needs of the pre-hospital patient under the direction of the Kennestone ED Patient Flow Coordinators and EMS Coordinator.

Requirements

High School Diploma General or GED General or Other / Certificate Nursing
BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor
EMT-ADV - EMT-Advanced or EMT-BASIC - EMT-BASIC or EMT-INT - EMT-Intermediate or NREMT - NREMT or PARA - Paramedic
Clear speaking voice
Command of the English language
Excellent phone communication skills
Strong background in medical terminology
Keyboard skills
Ability to multi-task
Superior customer service skills
Successfully complete and remain current with clinical competencies.

Nice To Haves

Minimum 2 years in the pre-hospital arena or emergency department is preferred
Paramedic Certification and experience is preferred
Cardiac monitoring experience as a Paramedic is preferred
Experience as a 911 dispatcher preferred
PBX skill is preferred

Responsibilities

Communicates with pre-hospital providers (Emergency Medical Services, Fire Departments, Police)
Document EMS communications on designated communication tool
Relay order requests from EMS providers to the ED Physician. Advocate for the pre-hospital patient. Coordinate direct communication with physician when indicated or requested.
Notifies Patient Flow Coordinator when the pre-hospital patients condition warrants a response from the hospital before they arrive. Activation of teams, clearing of rooms, security response, etc
Obtain enough information from incoming EMS units to make treatment, destination decisions.
Coordinates patient bed assignment with assessment/ patient flow nurse. Blocks beds on the ED tracking board for EMS patients as per Patient Flow Coordinator or designee.
Maintains records as required by regulating agencies
Enters pre-hospital information into the electronic medical record, to include EMS agency, patient age/sex, complaint, vitals, treatment provided, and special circumstances.
Accepts EMS trip sheets for patients no longer in the ED. Forwards trip sheets to the appropriate patient care area.
Communicates available resources to EMS providers and governmental agencies. Enter diversion status into Diversion Web Sites as directed by the ED Patient Flow Coordinator / ANM/ Manager/ or Director. Communicate diversion status directly to EMS via phone or automated system.
Appropriately completes logs as directed. Logs include, but are not limited to the Trauma log book, diversion entries, incoming transfer referrals, hourly trauma diversion, ER to ER physician referrals, and STEMI alerts.
Consult ED Physician/Patient Flow Coordinator on all potential diversion patients.
Assumes responsibilities for other duties assigned by management
Forwards concerns or questions about EMS delivery of care to the EMS Coordinator.
Provides summary reports to the EMS Coordinator including number of EMS calls.
Maintains paper supplies, work area, radio communication equipment.
Maintains a clean EMS entrance. Cleans EMS backboards/equipment and maintains appropriate EMS linen levels.
Maximize communication with the EMS community.
Monitor local Fire/EMS radio frequencies in order to maintain awareness of what is going on in the community.
Notify Patient Flow Coordinator about communication from Weather Radio or critical incidents in the community (mass casualty, potential HAZMAT, natural disasters, etc.)
Uses mass notification programs to activate team responses for the following: Trauma patients, HAZMAT, Plan Orange, Diversion status for EMS, Stroke patients/ stroke intervention patients, Disaster, Plan Delta
Performs other duties as assigned
Complies with all WellStar Health System policies, standards of work, and code of conduct.