ED Access Representative II

University of Rochester•Rochester, NY

1d•Onsite

About The Position

Coordinates functions associated with visits to the Emergency Department, ensuring tasks are completed accurately, efficiently, and in a patient- and customer-friendly manner. Supports clinical staff and facilitates departmental workflow. This is a part-time position scheduled for 22.5 hours per week on the evening shift at 220 Hutchison Rd, Rochester, New York.

Requirements

High school diploma and one year of related work experience in an administrative office or customer service field, or an equivalent combination of education and experience.
Demonstrated ability to word-process documents and enter data into a database preferred.
Demonstrated skills related to achieving customer satisfaction preferred.
Medical terminology experience preferred.

Nice To Haves

Demonstrated ability to word-process documents and enter data into a database.
Demonstrated skills related to achieving customer satisfaction.
Medical terminology experience.

Responsibilities

Greet patients, request identification, and collect and verify demographic and financial information.
Initiate Emergency Department medical and financial records and identify forms needed for each visit.
Assemble charts for admissions and discharges and ensure paperwork is completed and distributed appropriately.
Maintain proficiency in customer service, data accuracy, and efficient work practices.
Coordinate daily correction of registration and billing errors and identify ways to reduce follow-up and corrective work.
Use eRecord programs to facilitate workflow and manage the patient tracking system to ensure patient locations are accurate.
Train ED Access staff as a designated preceptor, including orientation, registration procedures, and customer service.
Serve as a registration and workflow information resource for departmental staff; attend departmental education programs and teach other staff.
Complete full patient registration before discharge, including insurance verification for new and self-pay patients.
Follow up on hold bill reports to facilitate reimbursement for Emergency Department services and collect co-pays.
Triage patient calls, assess urgency, and determine appropriate action.
Handle complaints and answer and route incoming calls in the communications center.
Coordinate transportation for discharged or transferred patients as needed.
Support departmental activities, including monitoring and ordering supplies.
Perform other patient-focused tasks, including escorting patients, offering comfort items, witnessing consent signatures, faxing charts, pulling charts for quality assurance audits or patient-care follow-up, managing forms and supplies, and responding to clinical staff requests.
Perform other duties as assigned.