ECW Support Specialist
About The Position
Community of Hope is seeking an ECW Support Specialist to make a lasting impact on how care is delivered at Community of Hope. The ECW Support Specialist provides first-line and second-line support for eCW users across clinical, administrative, and billing departments. The ECW Support Specialist will be responsible for efficient and timely hands-on troubleshooting, issue resolution, and escalation of eCW-related issues, works closely with end users to provide education, guidance, and workflow support to maximize effective use of eCW functionality and will provide end-user education and training to promote effective utilization of eClinicalWorks features, workflows, and best practices. This position is located at our Conway Health and Resource Center in SW DC.
Requirements
- High School Diploma required
- Minimum 2 years supporting an enterprise-class Electronic Health Records system, with at least one of those years supporting eClinicalWorks.
- Experience with desktops, laptops, and other portable devices required.
- Strong knowledge of HIPAA rules and regulations.
- Strong written and oral communication skills.
- Excellent technical diagnostic and analytical skills and a consultative and collaborative approach to problem solving.
- Must be flexible, self-directed, and able to prioritize multiple tasks.
- Attention to details and analytical skills.
- Ability to comprehend criticality of issues and escalate accordingly while maintaining a high degree of urgency.
- Team player with ability to communicate effectively both orally and in writing with all levels of clinical, administrative and support staff.
Nice To Haves
- Associate's or Bachelor's degree preferred.
- Previous experience in a Federally Qualified Health Center preferred.
Responsibilities
- Serves as a primary point of contact for issues and requests relating to eCW.
- Responds to end-user requests for issue resolution.
- Creates, monitors, and updates support tickets with eCW and other vendors as needed.
- Assists users with accessing and running standardized reports within eCW.
- Supports reporting requests and escalates advanced reporting needs as appropriate.
- Assists with patient safety notifications and communication of relevant eCW advisories.
- Participates in workflow reviews with clinical, administrative, finance, and operational departments.
- Provides feedback and recommendations regarding usability and workflow improvements.
- Assists with testing of new patches, upgrades, interfaces, and enhancements.
Benefits
- 8 x Washington Post 150 Top Workplaces winner
- 8-hour workdays with paid lunch
- 3 weeks vacation (additional week after two years)
- 2 weeks sick leave
- 11.5 paid holidays and one personal floating holiday on an annual basis.
- Annual performance-based raises, up to 5% of your annual pay
- Tuition reimbursement & loan repayment (NHSC & DCHPLRP)
- Licensing reimbursement & CEU funding
- Medical, dental, vision, life & disability insurance
- 403(b) retirement
- Leadership development, internal promotions and career growth opportunities
- A culture grounded in equity, compassion, and well-being
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
