ECP Inside Sales Representative

Hoya Global Career Site•Lewisville, TX

16h

About The Position

ESSENTIAL DUTIES AND RESPONSIBILITIES: Develop sales strategies by account, based upon potential incremental business, and execute to meet/exceed established sales goals and objectives Execute high-quality calls to prospects in order to secure new accounts. Prospecting will make up approximately 40% of the job requirement. The remaining 60% is managing currently active accounts. Complete all sales training opportunities as designed by HOYA Maintain accurate records of all sales and prospecting activities, and update all competitive knowledge within the CRM system (SalesForce.com) Increase customer base through prospect calling, lead management, referrals, and supporting account expansion Utilize all resources to manage your territory. (Key Account Managers, Lens Consultants, Marketing, Customer Service, Technical Service, Accounts Receivables, Credit, etc.) Understand and negotiate pricing within our pricing structure, and abide by the pricing guidelines set by HOYA Participate in product trainings and events when needed Resolve customer issues in a timely manner and use the opportunity to build stronger relationships Support national marketing campaigns and collateral efforts Establish a positive working relationship with colleagues Infrequent travel as required COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: Sales Skills - Prospecting new customers, growing existing accounts, overcoming objections, identifying growth opportunities, upselling products. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in-group problem solving situations; Uses reason even when dealing with emotional topics. Technical Skills – Expert ability to grasp the underlying concepts in the optical industry including Hoya and competitor product knowledge and managed care. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Makes timely decisions. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Requirements

Sales Skills - Prospecting new customers, growing existing accounts, overcoming objections, identifying growth opportunities, upselling products.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in-group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills – Expert ability to grasp the underlying concepts in the optical industry including Hoya and competitor product knowledge and managed care.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Responsibilities

Develop sales strategies by account, based upon potential incremental business, and execute to meet/exceed established sales goals and objectives
Execute high-quality calls to prospects in order to secure new accounts.
Prospecting will make up approximately 40% of the job requirement. The remaining 60% is managing currently active accounts.
Complete all sales training opportunities as designed by HOYA
Maintain accurate records of all sales and prospecting activities, and update all competitive knowledge within the CRM system (SalesForce.com)
Increase customer base through prospect calling, lead management, referrals, and supporting account expansion
Utilize all resources to manage your territory. (Key Account Managers, Lens Consultants, Marketing, Customer Service, Technical Service, Accounts Receivables, Credit, etc.)
Understand and negotiate pricing within our pricing structure, and abide by the pricing guidelines set by HOYA
Participate in product trainings and events when needed
Resolve customer issues in a timely manner and use the opportunity to build stronger relationships
Support national marketing campaigns and collateral efforts
Establish a positive working relationship with colleagues
Infrequent travel as required