Inside Sales Representative

Eastman Chemical Company•Saint Louis, MO

11d

About The Position

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2024 revenue of approximately $9.4 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com. Role Profile The Inside Sales Representative is responsible for day-to-day management and growth of their assigned customer base and territory. This individual will develop phone-based account and territory management plans, generate and support incoming sales leads, initiate prospect calls, and establish ongoing rapport with existing and potential customers. We are looking for candidates who are currently living in St. Louis, MO.

Requirements

BS/BA in business related discipline required
Experience with CRM and other sales systems and tools
Traits: passion for selling, tenacious, Inquisitive

Nice To Haves

Previous customer service or inside sales experience would be beneficial

Responsibilities

Develop and utilize territory management plan
Identify and cold-call prospects
Support account managers in generating new business by creating and delivering qualified opportunities
Make outbound follow-up calls to existing customers via telephone and email cross-sell and up-sell
Support, manage, and qualify incoming leads from all sources
Service existing accounts consisting of order follow-ups; complaint handling; resolving credit concerns; sample follow-ups; and other account related issues
Provide Voice of Customer feedback including product quality, performance and service issues and concerns
Effectively leverage CRM for documentation, collaboration, and analysis
Communicate the entire offering and value, including product/service features and benefits, prices, and credit terms
Provide ongoing sales demand forecasts
Negotiate business to close including pricing, sales terms and other conditions