Ecosystem Operations

Sierra • New York, NY

1d • $160,000 - $180,000 • Onsite

About The Position

Help build the operational foundation that powers Sierra's ecosystem—and the global community building the future of AI agents. Sierra's ecosystem is growing rapidly. Customers, partners, and developers around the world are building on Sierra to create the next generation of AI-powered experiences. As that community grows, we're looking for an Ecosystem Operations Manager to help scale the programs, systems, and operations that enable it to thrive. This is a high-impact, cross-functional role within Sierra's Partnerships & Ecosystems team. You'll help operate and improve Sierra University, partner enablement, developer relations, and builder community programs while strengthening the operational foundation that enables the ecosystem to scale. Working closely with Product, Engineering, Marketing, GTM, Agent Development, and Partnerships, you'll improve processes, coordinate programs, and build the operational rigor that allows our ecosystem to grow efficiently. We're looking for someone who enjoys bringing order to complexity—someone who can build scalable processes, execute high-impact programs, and continuously improve how we serve customers, partners, and builders.

Requirements

• 6–8+ years of experience in ecosystem operations, developer relations, community programs, partner enablement, program management, or a related function at an enterprise SaaS or developer platform company.
• Experience operating and scaling customer, partner, or developer programs.
• Experience creating developer-facing content, including documentation, tutorials, videos, or technical enablement materials.
• Fluent in modern AI tools and workflows, with hands-on experience leveraging AI to improve productivity and a strong understanding of how AI agents, LLMs, and developer tools are transforming the way software is built, shipped, and adopted.
• Excellent written and verbal communication skills, with experience producing both customer-facing content and executive-ready communications.
• Highly organized, execution-oriented, and energized by building scalable programs in fast-moving environments.
• Willingness to travel as needed to support Sierra University, partner enablement, ecosystem events, builder programs, and community engagement.

Nice To Haves

• Experience at companies with scaled developer ecosystems, learning platforms, or partner communities.
• Experience supporting both customer and partner audiences.
• Familiarity with learning management systems, community platforms, event operations, and modern content creation tools.
• Experience working with AI platforms, developer tools, or enterprise software ecosystems.
• Prior software development, solutions engineering, or technical implementation experience.
• Experience scaling global ecosystem programs in fast-growing environments with limited existing processes or playbooks.

Responsibilities

• Scale Sierra University by managing curriculum operations, certification programs, learner journeys, platform administration, and governance.
• Coordinate programs that grow Sierra's global builder community, creating opportunities for customers and partners to learn, connect, and succeed.
• Drive partner enablement operations in partnership with the Partnerships team, ensuring partners have the training, resources, and operational support they need to activate quickly.
• Create and maintain developer-facing resources—including documentation, tutorials, videos, and technical enablement materials—that help builders get the most from Sierra's platform.
• Plan and execute ecosystem events, including certification launches, builder summits, partner workshops, developer days, and community activations.
• Build and improve the operational systems, reporting, and processes that enable the Partnerships & Ecosystems team to scale efficiently.
• Partner across Product, Engineering, Marketing, GTM, Agent Development, and Partnerships to coordinate ecosystem initiatives and keep programs moving.
• Measure ecosystem health through certification adoption, partner activation, community engagement, content effectiveness, and customer feedback, and use those insights to continuously improve how Sierra serves builders and partners.

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits through Carrot
• Lunch, as well as delicious snacks and coffee to keep you energized
• Discretionary benefit stipend giving people the ability to spend where it matters most
• Free alphorn lessons

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed