Ecosystem Coordinator (Kisumu, Kenya)

Tiko

2d • Onsite

About The Position

Tiko is an African nonprofit committed to strengthening the potential and resilience of adolescent girls across Africa. We address the “Triple Threat” of unintended pregnancy, HIV infection, and sexual and gender-based violence by building local health ecosystems that provide stigma-free, no-cost, quality-assured services. Our model brings together key local actors: community-based organizations (CBO) with peer mobilisers who act as health companions to girls; public and private health clinics that deliver care; and retail partners that redeem Tiko Miles -our behaviour-change incentive programme that rewards service uptake and feedback. We invest in partners by strengthening CBO capacity, training frontline workers and providers, supporting clinic quality improvement, and compensating partners based on performance. Our technology platform connects all actors by enabling referrals, verifying service delivery, facilitating payments, and generating real-time data. Tiko operates in six countries: Kenya, Ethiopia, Uganda, Burkina Faso, South Africa, and Nigeria, with additional offices in Portugal, the Netherlands, and the United Kingdom. Globally, our team consists of +250 enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in South Africa, or from home, our people are young, and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly. We are hiring a Kisumu-based Ecosystem Coordinator with proven experience working within the local ecosystem.

Requirements

• Currently based in Kisumu (mandatory).
• A degree or relevant working experience in a similar field.
• Experience in Mental Health, HIV, and Sexual Reproductive Health (SRH) programming, whether in clinical or program settings.
• 3 - 4 years of working experience in a similar area.
• Approachability and ability to work well in a team.
• Fluent in Dholuo (Luo) (mandatory).

Nice To Haves

• Salesforce experience is a plus.
• Tech-savvy and proficient in mobile, messaging and the use of applications.
• Brilliant interpersonal skills.
• Problem solver, with the ability to innovate and improve the way that work is done.

Responsibilities

• Responding to questions asked by actors across ecosystems via phone, internet and other sources.
• Solving any issues within your capabilities and escalating any other issues to the right internal team.
• Ensuring that branding has been done correctly at each actor, and providing support where you identify compliance issues.
• Coordinating activities with other field teams to ensure work runs smoothly and effectively.
• Identifying, preventing and responding to, and mitigating any kind of fraud in any ecosystem that you work in. This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures.
• Mapping and setting up new Tiko ecosystems and finding and contracting all new actors.

Benefits

• Medical insurance with Old Mutual Insurance
• Provident fund - 4% of gross is paid by Tiko
• Accident insurance with Absa Life Assurance
• Commuting allowance - Ksh.2000 per month
• Airtime / internet for work purposes - Ksh.4000 per month
• A personal development budget of €500 per year to invest in your professional growth
• Unlimited holiday days to use as you see fit - just coordinate with your team and take the time you need to recharge.
• The opportunity to shape a growing, impactful product and leave your mark on how we work
• A culture built on trust - we believe you’ll do your best without the need for unnecessary rules or micromanagement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree