Economic Support Specialist

Door County Wisconsin•Sturgeon Bay, WI

5d•Hybrid

About The Position

The Economic Support Specialist determines initial and ongoing eligibility for public assistance programs, including Medical Assistance, BadgerCare Plus, Food Share, Child Care Subsidies, and the Patient Protection and Affordable Care Act (PPACA). This role supports individuals and families by facilitating access to financial resources, promoting self-sufficiency, and ensuring compliance with federal, state, and local program regulations through direct service and collaborative partnerships.

Requirements

Basic Math Computation: Accurately performs fundamental mathematical calculations including addition, subtraction, multiplication, and division using whole numbers, fractions, decimals and percentages.
Critical Thinking: Applies policy knowledge to assess eligibility cases and resolve discrepancies independently.
Communication: Clearly explains complex program requirements to diverse populations, adjusting approach to ensure understanding.
Problem Solving: Identifies barriers to self-sufficiency and formulates solutions using available resources and referrals.
Collaboration: Works effectively with internal teams, consortium partners, and external service agencies to support client needs.
Technical Proficiency: Utilizes CARES, Microsoft Office applications, and other data systems accurately to manage caseloads.
Attention to Detail: Ensures accurate data entry, thorough documentation, and compliance with multiple program standards.
Conflict Resolution: Employs tact and professionalism in de-escalating conflicts with clients and resolving complaints.
High school diploma or equivalent required.
Must obtain Economic Support Specialist certification within six (6) months of hire.
Equivalent combinations of education and experience may be considered.

Nice To Haves

Two (2) or more years of experience in social/human services, eligibility determination, case management, or a related public service field strongly preferred.
Associate’s or Bachelor’s degree in Human Services, Financial Planning, or a related field.
Previous experience in public sector eligibility programs or working within a multi-county consortium environment.

Responsibilities

Interview applicants and participants to assess eligibility for programs including Medicaid, BadgerCare Plus, Food Share, Child Care, and PPACA-related benefits through in-person, telephone, and Call Center settings.
Evaluate personal and financial information to determine eligibility and accurately enter and maintain data in CARES and other electronic systems, ensuring compliance with documentation standards.
Assist applicants in identifying and accessing community services that support basic needs and self-sufficiency, providing referrals and resource navigation.
Research, interpret, and apply federal, state, and local policies; explain regulations, rights, and responsibilities to applicants and participants in an accessible manner.
Prepare and submit documentation for administrative fair hearings; provide testimony as needed to support participant rights and departmental decisions.
Investigate allegations of welfare fraud, compile evidence, collaborate with supervisors and specialists, and participate in legal proceedings if required.
Perform client intake, registration, and data gathering functions to support service delivery and state reporting requirements.
Participate in specialty assignments within the Bay Lake Income Maintenance Consortium, including staffing the Call Information Center.
Maintain detailed case notes and documentation of eligibility decisions, changes, and reviews in accordance with program requirements and confidentiality standards.
Attend all agency and consortium meetings, mandatory training sessions, and supervision meetings to ensure continuous professional development and program compliance.
Adhere to confidentiality, information security, and privacy regulations per state, federal, and departmental guidelines.