Economic Services Caseworker I - (Adult Medicaid)

Gaston County Government•Gaston County Department of Social Services, NC

8d•Onsite

About The Position

Joining the team at Gaston County Government means being part of a community that is dedicated to improving the lives of its citizens. We are a dynamic organization that values innovation, collaboration, and commitment to service. As an employee of Gaston County, you will have the opportunity to make a difference in your community every day. Whether you are working in public safety, social services, or administration, your contributions will help improve the lives of our residents and build a better future for our county. Gaston Social Services: Protecting, caring for and empowering children and adults who are temporarily or permanently unable to care for themselves through the administrating of federal, state and county programs focused on improving the well-being of our citizens. The goal of the Gaston County Human Services Center and Division of Social Services is to foster an agency which is professionally responsive to our citizens' needs through daily caring outreach and simultaneously serve as an advocate for those in need. We strive to be community-minded and community-spirited. We abide by federal, state and county operating instructions in providing services and we assist welfare recipients in attaining self-sufficiency.

Requirements

High school graduate
Three years of clerical work with public contact
NC Fast Core Certification and Level 1 Core Trainings within 90 days of employment.

Responsibilities

Completes initial policy & procedure training to include: classroom learning & online learning.
Determines initial & ongoing eligibility in Adult Medicaid to include MAA, MAB, MAD, MQB-Q, MQB-E, Long-Term-Care, CAP & Special Assistance Programs.
Attains proficiency.
Interviews clients, records information on required forms & in computer systems.
Investigates & verifies documents related to clients' information; consults with supervisory personnel on complex cases actions.
Makes computations to determine appropriate financial assistance to be allowed.
Conducts follow up evaluations on clients according to a defined time and case management schedule.
Communicates with representatives, attorneys, nursing and assisted living facilities, and hospital personnel to advise of needed information or case outcomes.
Advises applicant of approval or denial of benefits or services; provides explanation of right of appeal and client responsibilities for continued benefits or services.
Prepares hearing summaries and attends local and state hearings.
Reads and interprets written policies and procedures applicable to federal, state and local laws related to public service assistance.
Uses the online NC Fast Program, Manuals, and DSS Administrative Letters as appropriate.
Must be available to work mandatory emergency shelters & other duties as assigned.