Economic Development Specialist

LIPAPRD•Town of Huntington, NY

2d•$93,600 - $148,200•Hybrid

About The Position

Develop and implement economic development programs to encourage customer/job growth, retention and attraction to/within our service territory. Collaborate with economic development partners in government and support customer/job growth initiatives. Develop and implement economic development programs to encourage customer/job growth, retention and attraction to/within our service territory. Collaborate with economic development partners and state, county, town and local government to offer PSEG Long Island programs and programs from New York State to advance customer/job growth. Understand various types of business operations and cost structures to offer proposals in cooperation with our partners to support each specific customer's needs. Provide guidance to customers on prospective energy costs for their anticipated future end uses. This requires detailed understanding of PSEG Long Island rates and tariffs as well as billing determinants. Work closely with Electric Transmission and Distribution to expedite electrical connections to customer facilities to support their growth. Understand the elements of new electric services to various types of commercial buildings and advise prospective customers accordingly. Communicate regularly with business owners and C-level executives of all types of businesses and business associations in order to promote PSEG Long Island programs and services. Provide a single point of contact during a customer project to ensure that the business's energy needs are met according to their required schedule. Counsel the customer on any required cost of providing electric service. Understand and promote all New York State economic development programs; in particular, advocate for electric rate programs offered by the New York Power Authority. Must foster an inclusive work environment and respect all aspects of diversity. Must also demonstrate and value differences in other’s strengths, perspectives, approaches and personal choices.

Requirements

Bachelor's degree plus a minimum of 7 years of experience of marketing, customer service, or electric delivery experience. In lieu of a degree, 10 years of marketing, customer service or electric delivery experience may be considered
Proficient in MS Office (Word, Excel, Powerpoint)
Very strong public speaking and presentation skills
Able to work independently with minimal oversight
Demonstrated time management and project management skills
Demonstrated strong verbal and written communication skills and strong interpersonal and customer resolution skills
Ability to engage in sensitive communications with economic development partners in various government agencies, as well as banks, real estate companies and other related partners
Familiarity with interdepartmental interfaces and ability to ensure that strong working relationships are cultivated and maintained
Understanding of business concepts in order to be able to develop growth/retention strategies for particular business customers
Understanding of the basic elements of electrical services to commercial facilities, including related costs and utility responsibilities
Demonstrated critical thinking and strategic planning

Nice To Haves

Advanced degree
Advanced ability to present material to an audience of various level union and management personnel within PSEG Long Island, and to business executives and economic development partners
Flexibility when working on multiple initiatives simultaneously and often with little/no notice when priorities change
Familiarity with business economic concepts (cash flow, financial statements, etc.)
Detailed understanding and/or experience with electric services to large, industrial facilities including any related impacts on substation circuit design and planning

Responsibilities

Represent PSEG Long Island at Economic Development Partnership meetings with existing and/or prospective business customers.
Present the suite of PSEG Long Island program offerings as well as NYS energy-related programs, relating as applicable to each business’ specific operational plans.
Develop and deliver economic development programs for small businesses and/or business organizations such as Chambers of Commerce or Business Improvement Districts (B.I.D.s).
Speak with customers via email, phone and in-person when conditions warrant such to help resolve localized issues and customer specific concerns.
Provide rate and tariff interpretation related to customer and consultant inquiries in order to facilitate the customer’s understanding of how their operations may affect their expected energy costs.
Provide technical guidance regarding character of electric service, metering, connection process and related costs, as well as energy efficient equipment and processes, renewables and their impact on the customer’s prospective bills.
Provide technical guidance, support and coaching to customers to establish PSEG Long Island as a leader in energy technology, and to share knowledge and develop technical understanding for future utility technologies, e.g. renewables, electric vehicles, etc.
Develop and cultivate contacts in a variety of PSEG Long Island business units in order to facilitate expedited services on behalf of their assigned customers.
Advocate for the “voice of the customer” and mobilize PSEG Long Island’s functions – Customer, Operation, and Media Relations – to provide timely and appropriate response to identified customer needs.
Provide project management of economic development programs including development of marketing and promotion plans and reporting of participation and impacts.
Promote programs by representing PSEG Long Island at meetings with business leaders and organizations.