Economic Benefits Trainer

County of Wake, NC•Raleigh, NC

6d•$27 - $43•Onsite

About The Position

Economic Services empowers our community by providing essential programs including Food and Nutrition Services (FNS), Family and Children’s Medicaid (FCMA), Adult Medicaid (AMA), Work First (WF), and Child Care Subsidy (CCS). If you’re passionate about helping others learn, grow, and succeed, this role offers a meaningful opportunity to make a lasting impact. As an Economic Benefits Trainer, you will play a key role in shaping the knowledge and success of new hires and seasoned team members across Economic Services. You’ll design and deliver engaging training programs, strengthen operational excellence, and ensure best practices are woven into every learning experience. This position reports directly to the Program and Staff Development (PSD) Supervisor. Your primary focus will be on Adult Medicaid (AMA)—including Private Living Arrangement (PLA), Long Term Care (LTC), and Special Assistance (SA)—with opportunities to support additional program areas based on department needs.

Requirements

Bachelor's degree
Three years of job-related experience
Equivalent education and experience are accepted
Ability to develop and deliver presentations, training, and ideas to individuals or groups
Ability to facilitate groups
Strong interpersonal/human relations skills
Strong analytical and creative problem-solving skills - ability to identify problems, determine possible solutions, and actively work to resolve the issues
Excellent written and verbal communication skills - ability to convey information verbally to individuals or groups to ensure that the message is understood
Ability to listen and respond appropriately to information from others
Knowledge of adult learning, instructional design, and curriculum development techniques
Ability to instruct and train employees, students, faculty and/or other clients by providing information, including appropriate procedures, practices and/or the operation of equipment
Knowledge of leadership/management/organizational development, assessment protocols, change management strategies, and processes
Ability to motivate and coach individuals
Ability to maintain a high level of confidentiality
Ability to work independently and as part of a team
Ability to develop and maintain effective relationships with others in order to encourage and support communication and teamwork
Ability to build and maintain ongoing, collaborative, working relationships with co-workers to achieve the goals of the work unit
Ability to organize and prioritize duties
Ability to remain flexible to meet constantly changing and sometimes opposing demands
Ability to operate a personal computer and use various Microsoft Office Products, internet browsers, web-based systems, etc
Ability to maintain a high level of confidentiality
Ability to maintain social, ethical, and organizational norms
Ability to firmly adhere to codes of conduct and ethical principles
Accountable to complete projects and meet deadlines

Nice To Haves

Three (3) years of experience working within Adult Medicaid (AMA) programs within a State or County Department of Economic Self-Sufficiency training adults using adult learning theories and practices
Bachelor's degree or higher level of education in a related field to the position

Responsibilities

Deliver dynamic training on Economic Benefits policy, technical navigation, communication, customer service, coaching, and team building
Design, develop, and deliver assessments including tests, quizzes, and exams
Evaluate and enhance training programs such as online learning, self-study, and blended learning
Build training schedules and guide the learning experience to ensure engagement and effective knowledge transfer
Develop and update curricula that align with evolving training needs across all benefit programs
Ensure training is accurate, up-to-date, and fully aligned with Federal, State, and County policies
Monitor staff learning, support needs, and operational readiness
Provide weekly individual status updates to supervisors and program managers
Meet with staff to create action plans that support improvement and continued development
Communicate pathway progress reports to supervisors at the end of each training cycle