Economic Benefits Manager

El Paso County•El Paso, CO

2d•Hybrid

About The Position

This role will primarily oversee Medicaid and the services that fall under Medicaid within a complex federal, state, and county framework, supervising leaders and ensuring timeliness, accuracy, and data-informed decision-making across multiple program areas. The position plays a critical role in driving process improvements, managing workload through analytics, and fostering a culture of accountability and psychological safety. This role also serves as a key representative of the agency, working closely with community partners and acting as a primary point of contact for external collaborations. You will work alongside a peer group of division managers within the Adult, Family, and Economic Services (AFES) Division, building a strong internal network of support while partnering across programs to ensure service alignment and continuity. If you bring strategic insight, emotional intelligence, and a strong commitment to public service, this role offers a meaningful platform to make an impact.

Requirements

High school diploma or equivalent education.
Five years of full-time experience with human services programs.
Knowledge of protective services and public assistance rules, regulations, protocol, and procedures.
Knowledge of community assistance resources and agencies.
Working knowledge in benefits systems, such as Colorado Benefits Management System (CBMS) and/or Child Care Automated Tracking System (CHATS), and in all relevant program policies.
Ability to communicate and work effectively with co-workers, other agencies, elected officials, vendors, and the public.
Ability to provide excellent customer service.
Ability to lead and train others; ability to objectively review the performance of others.
Ability to effectively plan, schedule, and organize.
Ability to assess situations and make prudent decisions; ability to effectively apply conflict resolution and problem-solving skills.
Ability to develop and implement new and innovative plans and strategies as the division's needs and focus change.
Ability to effectively use standard office equipment, including computer, fax machine, copier, and telephone.
Proficiency with Microsoft Office programs including Word, Excel, and PowerPoint.
Maintain regular and punctual attendance.
Must possess and maintain a valid driver's license.
Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.

Nice To Haves

Associate’s degree in a related field may substitute for one year of the required experience.
Bachelor’s degree in a related field may substitute for two years of the required experience.
Bachelor's degree in a field related to the assignment.
Two years of supervisory or management experience.
Experience working with long-term services and supports.

Responsibilities

Manages the daily operations of assigned functional area(s) and aligns operations with the mission and vision of the agency.
Responsible for planning, development, evaluation, and revision of the area assigned.
Conducts performance evaluations and motivates employees to reach peak productivity and performance; participates in the hiring and disciplinary process.
Provides guidance and training to employees.
Determines ongoing training needs of staff; develops competencies and evaluation tools to measure training effectiveness.
Interprets, communicates, and implements rules, policies, procedures, and regulations of assigned program area.
Understands, interprets, and applies management principles and County policies and procedures.
Recommends operational and program improvements to accommodate changes in mission and operational demands.
In collaboration with the Quality and Development Services Division, implements modifications and process improvements to ensure peak program performance and compliance.
Collects process and performance data; analyzes data and processes, and implements appropriate business process modifications to improve outcomes, working within available agency resources and all applicable Federal, State and County rules and regulations.
Makes public presentations related to areas of management in the form of training, public speaking, presentations in front of the Board of County Commissioners (BOCC), and/or working with the media.
Coordinates and communicates with administration, other managers, staff, clients, other County agencies, State agencies, and the public.
Participates in agency functions.
Attends meetings in the agency, community and State and national level.
Develops and manages special projects.
Assists with monitoring program expenditures in relation to approved budget.
Analyzes, approves, and routes financial requests.
Authorizes expenditures and other requests for financial assistance to clients.
May serve as County Liaison on a variety of committees as requested.
Performs other duties as required.
This classification requires supervising and monitoring performance for a regular group of employees or unit(s) including providing input on hiring/disciplinary action and work objectives/effectiveness, performance evaluations, and realigning work as needed.
Receives administrative supervision. This classification typically performs job duties and resolves conflict according to their own judgment and initiatives, requesting supervisory assistance only when necessary. Special projects are managed with little oversight, and assignments may be reviewed upon completion. Performance reviewed periodically.