eCommerce Solution Architect

Orangepeople • San Ramon, CA

3d

About The Position

We are seeking an E-commerce Solution Architect to design and evolve the digital commerce ecosystem across storefront experiences, Shopify, web analytics, and marketing technology. The role owns architecture across the customer journey, from discovery and acquisition through checkout, purchase, fulfillment, and retention. The architect partners with business, product, engineering, marketing, and operations teams to translate business goals into scalable, secure, and maintainable solutions. The position combines hands-on technical depth with business judgment and requires understanding how storefront experiences, backend services, customer data, promotions, and loyalty work together to drive growth.

The architect leads solution design across e-commerce storefronts, Shopify, backend services, enterprise applications, and third-party platforms. The role defines architecture, integrations, APIs, data ownership, and nonfunctional requirements; evaluates platform capabilities and vendors; leads architecture reviews; and guides implementation teams. It also covers storefront and Shopify architecture, enterprise integrations, analytics and customer data, marketing technology and personalization, and promotions and loyalty.

The successful candidate translates business priorities into implementable designs; enables fast, reliable, consistent shopping experiences; supports reliable integrations and trustworthy analytics; and helps the commerce ecosystem evolve without unnecessary customization, duplicated capabilities, or avoidable technical debt. Additional responsibilities include participating in OP team meetings and team-building, contributing to technical discussions and peer reviews, collaborating on the OP-Wiki/Knowledge Base, and providing status reports to OP Account Management as requested.

OP is a technology consulting and solutions company offering advisory and managed services, platforms, and staffing solutions across fields including AI, cybersecurity, and enterprise architecture. The company describes its people as dynamic, creative thinkers focused on quality work and offers access to consulting practices, strategies, technologies, and training and education.

Requirements

• Demonstrated experience in e-commerce solution architecture, technical leadership, or a comparable role delivering complex digital commerce solutions.
• Strong hands-on experience with Shopify, including APIs, integrations, storefront development, and platform extensibility.
• Strong understanding of frontend technologies, modern web architecture, and storefront performance.
• Experience designing backend APIs, middleware, and integrations across enterprise systems.
• Experience with analytics implementation, marketing technology, promotions, and loyalty platforms.
• Working knowledge of commerce domains, including catalog, pricing, inventory, checkout, payments, orders, fulfillment, and returns.
• Ability to design for security, privacy, reliability, and operational support.
• Ability to communicate architectural decisions and trade-offs to technical and nontechnical stakeholders.
• Experience partnering with cross-functional teams and guiding internal engineers, implementation partners, and vendors.

Nice To Haves

• Experience with headless commerce, composable architectures, and multi-brand or multi-region implementations.
• Familiarity with React-based frameworks, Next.js, and modern content management systems.
• Experience with platforms such as GA4, Google Tag Manager, Braze, Attentive, or comparable solutions.
• Familiarity with cloud services, API gateways, integration platforms, message queues, and event streaming.
• Experience with omnichannel customer journeys, identity resolution, and online-to-offline commerce.
• Experience establishing architecture governance, technical roadmaps, and engineering standards.

Responsibilities

• Own end-to-end solution architecture across e-commerce storefronts, Shopify, backend services, enterprise applications, and third-party platforms.
• Translate business requirements into solution designs, integration specifications, architecture diagrams, and implementation roadmaps.
• Define system boundaries, data ownership, API contracts, integration patterns, and nonfunctional requirements.
• Evaluate platform capabilities, apps, and vendors, recommending native functionality, third-party products, or custom development based on business fit, cost, complexity, and maintainability.
• Lead architecture reviews, document technical decisions, and guide engineering teams through implementation.
• Establish standards for security, performance, scalability, reliability, observability, and extensibility.
• Architect responsive, accessible, high-performing desktop and mobile shopping experiences and guide storefront frontend implementations.
• Design customer journeys across product discovery, search, navigation, product detail pages, cart, checkout, and customer accounts.
• Partner with UX, product, engineering, analytics, and marketing teams on personalization, experimentation, conversion optimization, measurement, and new capabilities.
• Lead Shopify solution design, including storefront customization, checkout extensibility, app integrations, and Shopify API and webhook integrations.
• Architect solutions for product catalogs, pricing, inventory, customer accounts, discounts, orders, and payments, and assess Shopify platform constraints and API changes.
• Design API-led and event-driven integrations between Shopify and ERP, OMS, PIM, WMS, CRM, payment, tax, shipping, and customer-service platforms.
• Define API contracts, canonical data models, authentication approaches, and data transformation rules.
• Design reliable catalog, inventory, order, fulfillment, cancellation, refund, and return workflows, including handling API limits, idempotency, retries, duplicate events, reconciliation, and exceptions.
• Establish monitoring, alerting, and operational support requirements for critical integrations.
• Define measurement strategies, event tracking, event taxonomies, data layers, tagging standards, and validation processes.
• Architect integrations with web analytics, tag management, customer data platforms, and data warehouses; support business reporting on commerce and customer performance.
• Incorporate consent management, privacy requirements, and data governance into solution designs.
• Architect CRM, email, SMS, campaign management, personalization, and marketing automation integrations to enable customer segmentation and lifecycle journeys.
• Define customer identity, profile synchronization, consent, and audience activation requirements.
• Design promotions, including discount codes, automatic discounts, bundles, gifts with purchase, tiered offers, and customer-specific incentives; define eligibility, combinations, exclusions, prioritization, and calculation rules.
• Design loyalty integrations supporting enrollment, points earning and redemption, membership tiers, rewards, and referrals, including behavior across checkout and order changes, cancellations, refunds, and returns.
• Ensure consistent pricing and reward calculations across participating systems and sales channels.
• Participate in OP monthly team meetings and team-building efforts.
• Contribute to OP technical discussions and peer reviews.
• Contribute content and collaborate via the OP-Wiki/Knowledge Base.
• Provide status reports to OP Account Management as requested.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Access to industry-leading consulting practices, strategies, technologies, and training and education

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed