ECOMMERCE REPRESENTATIVE
About The Position
Founded in 1950, Alaska Mill & Feed has proudly served Alaska’s farmers, ranchers, and pet owners for decades, delivering high-quality feed products and supplies to communities across the state. We are a locally focused manufacturing & distribution team that values teamwork, craftsmanship and reliability. If you love helping people, have a sharp eye for details, and don’t mind bouncing between a computer screen and the sales floor, this might be your perfect fit. This role serves as a bridge between our online customers and our in-store team—making sure every order, call, and interaction is handled with care, accuracy, and professionalism.
Requirements
- High school diploma or equivalent
- Demonstrate proficiency with Microsoft Office
- Ability to prioritize and work independently while managing time efficiently.
- Skilled at working effectively in a team environment.
- Detail-oriented with the ability to follow up on multiple tasks
- Physical ability to lift, carry, push, pull and load up to 50 pounds.
- Ability to sit or stand for extended periods of time.
Nice To Haves
- Previous work experience in retail, e-Commerce or an order fulfillment environment.
Responsibilities
- Assist with editing, updating, and maintaining the website to ensure accuracy and a positive customer experience.
- Provide excellent customer service. Demonstrate a high level of ownership and accountability for resolving issues in a professional manner.
- Answer customer inquiries about merchandise, the company and its services.
- Process online, phone and special orders with speed and precision.
- Report pricing, scanning and item location discrepancies.
- Assist in the retail store as needed, performing point of sale duties, stocking shelves, maintaining and organizing the sales floor, counting inventory, etc.
- Assist in training new team members.
- Exhibit an ability to receive feedback, adapt to new processes and continuously develop skills.
- Demonstrate the ability to collaborate, communicate well and effectively relay information with an emphasis on developing positive professional relationships.
- Practice punctual and reliable attendance.
- Perform other duties as assigned.
Benefits
- Medical Insurance
- Dental Insurance
- Life Insurance
- Long-Term Disability Insurance
- Paid Vacation
- Sick Pay
- 9 Paid Holidays
- 401(k) Retirement Match
- Employee Discounts
- Dependent Tuition Reimbursement
- Employee Assistance Program
- Employee Profit Sharing
- 100% paid by the employer for employee-only coverage. Two to six weeks annually, depending on the length of full-time service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
