eCommerce Operations Specialist

Sandisk

6d

About The Position

The eCommerce Operations Specialist supports the day-to-day health of eCommerce operations by monitoring execution across order management, payments, fulfillment, and post-purchase activities. This role focuses on ensuring that operational processes run smoothly across systems, partners, and teams, while minimizing customer impact and operational risk. The Specialist acts as a key connector between Customer Service, IT, Logistics, and internal business stakeholders to maintain a reliable, customer-centric eCommerce operation.

Requirements

• Strong organizational and analytical skills with the ability to manage competing priorities.
• Clear, professional communication and collaboration skills.
• Detail-oriented with a proactive, problem-solving mindset.
• Customer-focused perspective with sound judgment and adaptability in ambiguous situations.
• Fluent in English, with strong written and verbal communication skills.

Nice To Haves

• Bachelor’s degree in Business, Operations, Marketing, or a related field (or equivalent experience).
• 3+ years of professional experience supporting operations or customer‑facing functions, ideally within an eCommerce, digital, or systems driven environment.
• Familiarity with order management systems, ERP platforms, or third-party logistics environments.
• Experience working cross-functionally in a fast-paced, high-volume environment.

Responsibilities

• Identify, troubleshoot, and escalate order-related issues that may impact fulfillment, payment processing, or customer experience.
• Oversee operational processes related to orders, returns, refunds, and payment exceptions to ensure accuracy, compliance, and customer satisfaction.
• Support investigations into payment disputes, delivery claims, and account discrepancies in collaboration with Logistics and Customer Service teams.
• Ensure operational issues are identified, addressed, and escalated appropriately to maintain business continuity and customer trust.
• Act as a primary operational point of contact for Customer Service escalations regarding customer inquiries.
• Ensure timely resolution of customer-impacting issues and drive clear communication when service disruptions or internal issues occur.
• Support customer recovery efforts through appropriate resolution tools, messaging, and remediation strategies.
• Partner with IT teams to address technical or integration issues affecting order management platforms and ERP systems.
• Document and maintain operational processes, guidelines, and best practices to drive consistency and efficiency.
• Identify recurring issues or trends and recommend process improvements to reduce friction and operational risk.
• Track and report on key operational activities and issues to support visibility and informed decision-making.
• Provide insights into case drivers, trends, and operational performance to help guide process optimization efforts.

Benefits

• Sandisk thrives on the power and potential of diversity.
• As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within.
• We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us.
• We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
• Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process.
• Please contact us at [email protected] to advise us of your accommodation request.
• In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree