eCommerce Operations Specialist

PGBPGNGLOBAL•Boston, MA

About The Position

The SK-II brand is seeking a highly organized and detail-oriented eCommerce Operations Specialist to join our growing team. This role will be crucial in ensuring the smooth and efficient operation of our online sales channels, contributing directly to customer satisfaction and business growth. This role is located in Newton, MA.

Requirements

Bachelor's degree or equivalent work experience
2+ years of experience in eCommerce operations, data analysis, or a related role.
Strong proficiency in data extraction and analysis, with experience in creating operational reports.
Solid understanding of Amazon Seller Central and Vendor Central, including testing processes and performance metrics.
Excellent attention to detail, particularly in financial documentation and reporting.
Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.

Responsibilities

eReporting & Reviews:
Develop and maintain comprehensive eReporting systems to track performance metrics and operational efficiency.
Conduct regular reviews of reports to identify trends and insights that inform strategic decisions.
Promotions Critical Path Schedule Management:
Oversee the management of promotions within the eCommerce channel, ensuring effective execution and alignment with business objectives.
Monitor promotional performance and provide insights to enhance future promotional strategies.
Financial Controls – Invoice & Point of Purchase Reviews:
Conduct detailed reviews of invoices and point of purchase to ensure accuracy and compliance with financial standards.
Implement and maintain effective financial controls to safeguard company assets and ensure proper bookkeeping.
Supply Reconciliation:
Manage supply reconciliation processes to ensure alignment between inventory levels and eCommerce demand.
Collaborate with supply chain teams to address discrepancies and optimize inventory management.
Go To Market Support:
Provide support for miscellaneous go-to-market initiatives, ensuring alignment with eCommerce strategies and objectives.
Assist in the development and execution of market entry strategies for new products or promotions.
Amazon HOK (Hands On Keyboard) Testing:
Coordinate and execute tests related to Amazon HOK initiatives, providing insights and recommendations based on findings.
Collaborate with cross-functional teams to ensure successful implementation of test results.
Data & Reporting Proficiency:
Extract and analyze data to create regular operational reports that track promotional effectiveness and financial metrics.
Maintain strong attention to detail in all financial documentation, including invoice reviews and purchase order Purchase Order matching.
Amazon/E-Commerce Platform Knowledge:
Utilize knowledge of Amazon Seller Central and Vendor Central to optimize listings, inventory management, and performance metrics.
Stay informed on eCommerce trends and best practices to drive continuous improvement in operations.
Promotions & Marketplace Operations:
Leverage understanding of marketplace dynamics to support effective promotion execution and enhance eCommerce performance.
Collaborate with marketing and sales teams to ensure alignment on promotional strategies and execution.