eCommerce Operations Lead

COREL

48d • Remote

About The Position

We’re looking for an experienced eCommerce Operations Lead to help us change the way the world works, with Parallels [https://www.parallels.com/]: Anytime, anywhere, any-device productivity. Here, you will play a central role in executing and bringing to life our marketing promotions and product launches, by helping facilitate planning, communication to key stakeholders, QA, and special projects.

The top creative and technical minds could work anywhere. So why are so many of them choosing Corel? Here are three reasons: 

1. This is the moment. It’s an exciting time at Corel, with new leadership, a refreshed brand, and a whole new approach to changing the way the world works. We’re at the forefront of a movement, and we want you to ride this wave with us.
2. We want you to be you. Too often, companies tell you about their culture and then expect you to fit it. Our culture is built from the people who work here. We want you to feel safe to be who you are, take risks, and show us what you’ve got.
3. It’s your world. We know you have a life. We want to be part of it, but not all of it. At Corel, we’re serious about empowering people to work when, how, and where they want. Couch? Sweatpants? Cool with us. We believe that happy employees mean happy customers. That’s why we hire amazing people and get out of their way.

Sound good so far? Awesome. Let’s talk more about the eCommerce Operations Lead role and see if we’re destined to be together.

Requirements

• 5+ years of eCommerce marketing or related experience
• A bachelor’s degree in marketing or a related field or equivalent experience
• Outstanding verbal and written communication skills
• Experience in working with enterprise-level eCommerce providers (e.g. Cleverbridge)
• Data driven with experience using Google Analytics and knowledge of standard eCommerce KPIs (CR, CTR, RPV). Experience using Looker a plus.
• Expertise in Microsoft Excel, Google Sheets, PowerPoint
• An eye for extreme detail: You can spot bad Excel formulas from a mile away
• Serious project management skills: You like juggling multiple priorities and can complete projects under tight deadlines
• Stellar interpersonal skills: You get along with many different personalities and enjoy working with people
• An independent streak: You hate being micromanaged, and want to own your projects
• An interest in learning more about the software industry, marketing, or eCommerce
• Work effectively with sensitive data and have working knowledge of privacy policies
• Ability to work non-standard hours to communicate with foreign offices in different time zones

Responsibilities

• Support online promotions from planning to merchandising and execution.
• Manage updates to website and shopping carts—set up and manage products, pricing, buy links, promotional messaging, coupons, builds and bundles across eCommerce platforms.
• Provide pricing, buy links and tracking parameters to the Online Sales & Marketing team for smooth campaign execution.
• Define and set up product launch and release requirements. Communicate requirements effectively and on schedule to product development, marketing, and design teams.
• Request and follow up on creative work required to prepare for regional and global promotions or product launches.
• Maintain 3rd party products catalog, where applicable.
• QA and audit eCommerce merchandising, creative, landing page, forms and pricing setup in DEV/STG. Manage go-live process, including communication with Online Sales & Marketing team, UAT, and bug fixes.
• Run A/B and multivariate testing on the online store to improve KPIs.
• Collaborate with company stakeholders, including Product, Marketing, and Customer Service on customer feedback to improve the overall shopping experience.
• Work directly with eCommerce vendors to implement enhancements, tools, and services.
• Update and analyze eCommerce KPI reports from eCommerce and Analytics platforms and identify key trends, growth, and increasing ROI opportunities.
• Develop subject matter expertise in assigned product categories and take ownership of daily business administration on assigned accounts.
• Possess a strong knowledge of the eCommerce space including competitive strategies, consumer research, usability best practices and industry trends.
• Possess a comprehensive understanding of pricing policies, media assets, SKU management and subscription business model.
• Can multi-task, prioritize and successfully meet several deadlines at once while maintaining attention to detail.

Benefits

• We offer a fully remote workspace. There is no pressure to work in an office whatsoever.
• Hours are flexible, too! You’ve worked hard to build your life, and we don’t want you to give it up for work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level