B2B eCommerce Operations Lead

Bob Barker Company•Fuquay-Varina, NC

About The Position

The B2B eCommerce Operations Lead plays a critical role in the day-to-day operation, optimization, and growth of our B2B digital commerce experience. This role is ideal for someone with broad technical fluency across eCommerce platforms, ERP integrations, and third-party connections – paired with a strong understanding of B2B purchasing models such as punchout, contract pricing, and account-based workflows. This position serves as a central coordinator across internal teams and external technology partners, ensuring that eCommerce, punchout, and related integrations work together seamlessly to support operational efficiency, scalable growth, and a customer-first online experience.

Requirements

Proven experience supporting B2B eCommerce platforms and/or punchout or procurement integrations.
Strong understanding of B2B purchasing models, including punchout, contract pricing, approvals, and ERP-driven order processing.
Experience coordinating integrations across multiple systems and vendors.
Ability to work comfortably across technical and business teams.
Strong documentation and process management skills.

Nice To Haves

Experience with ERP-integrated platforms
Hands-on exposure to punchout standards such as cXML or OCI.
Familiarity with procurement platforms (e.g., Coupa, Ariba, Jaggaer, Oracle).
Exposure to B2B customer onboarding or enterprise account enablement.

Responsibilities

Administer and support the B2B eCommerce platform, ensuring reliability, performance, and data integrity.
Manage product catalogs, customer-specific pricing, content, and merchandising rules that support both direct web ordering and punchout-based transactions.
Monitor system health and transactional flows; coordinate issue resolution across internal teams and external partners.
Support punchout integrations (e.g., cXML or similar standards) with customer procurement systems.
Coordinate onboarding, testing, and maintenance of customer-specific punchout connections.
Ensure consistency of product data, pricing, availability, and order processing between punchout, eCommerce, and ERP systems.
Act as a primary point of coordination for punchout-related issues involving customers, procurement platforms, and integration partners.
Identify opportunities to improve punchout adoption, reliability, and scalability.
Ensure the platform supports core B2B workflows such as contract catalogs, approvals, account hierarchies, repeat ordering, and invoice payment.
Collaborate with sales, customer service, and procurement-facing teams to resolve usability or workflow issues impacting customer efficiency.
Diagnose and resolve system, configuration, data, and integration-related issues that impact customer ordering activity, while partnering with Customer Service and Sales to reduce repeat issues and strengthen first-level support.
Serve as a liaison between internal teams (IT, Sales, Marketing, Customer Service, Operations) and external development, punchout, or integration partners.
Coordinate enhancements, releases, upgrades, and integration changes across the connected commerce ecosystem.
Translate business and customer requirements into clear technical and operational tasks.
Support integrations across ERP, PIM, OMS, search, analytics, payment providers, and procurement systems.
Validate end-to-end data flows including customer records, pricing, product data, and order acknowledgements.
Participate in testing and QA for platform releases, punchout changes, and integration updates.
Create and maintain documentation for eCommerce configurations, punchout connections, integration logic, and operational workflows.
Document customer-specific punchout setups, troubleshooting steps, and known dependencies.
Ensure documentation remains current to support internal teams and customer onboarding.
Track operational and adoption metrics related to eCommerce and punchout usage.
Identify opportunities to streamline integrations, reduce manual intervention, and improve system resilience.
Support longer-term connected commerce roadmap planning through data, documentation, and cross-functional input.