Ecommerce Operations Specialist (Team.Shop)

Wilson Sporting Goods Co.•Chicago, IL

2d•$60,000 - $70,000

About The Position

At Wilson, we are here to empower every human to live like an athlete. Passion. Creativity. Integrity. Teamwork. Ambition. Innovation. These are the qualities that have made Wilson Sporting Goods Co. the number one sports equipment brand in the world. We come together to win, grow, and celebrate. We all play for Team Wilson. We all have a role to play within our organization and are working towards the same goal. One team, one dream. We believe that being an athlete isn’t something you do, it’s who you are. It’s a universal code of conduct, a way of seeing the world and how you show up every day. We seek out diverse voices and welcome all perspectives. Our team is composed of individuals with unique backgrounds, points of view and experiences. These perspectives create a rich and diverse culture in which we learn from one another through empathy and inclusion. Evolving the sports world and being the best partner for players, athletes, and our community is no small task. We are continually looking to add enthusiastic, ambitious, team-first individuals who desire to make a difference —and who love to help others win. Together, we will create a better world through sport. Join us. We are currently seeking an Ecommerce Operations Specialist who will support operations critical to the success of the Team.Shop platform. This involves day-to-day operations, development testing, research and reporting, and large-scale project support. The Team.Shop business is set to scale, and this individual will be a key player in the success and overall effectiveness of the platform.

Requirements

This role requires a bachelor’s degree in Business, Marketing, Administration, or a related field.
2-3 years of work experience with at least one year of online operations experience. Additional experience may be considered in lieu of a degree.
Proven leader, self-motivated, adaptable, and capable of handling both tactical and strategic assignments
Strong cross functional collaborator, innovative problem solver and ability to work well under pressure
Passionate about delivering an exceptional online customer experience
Proven experience working in a large-scale eCommerce business
Experience using leading eCommerce, CMS and personalization platforms
Ability to interpret and leverage site analytics to drive improvements to KPIs
Strong organizational skills; detailed oriented
Excellent communication skills (verbal and written)
Ability to be successful in a dynamic environment with competing deadlines
Dedication to timely responses towards business users
Openness to collaboration with various peers, on a daily cadence
Strong computer proficiency in MS Office Suite

Responsibilities

Support day-to-day operations on Team.Shop, ensuring users’ needs are met, and time-sensitive requests are completed.
Conduct functional testing of new features, releases, and fixes to validate quality before deployment.
Partner with the Product Owner to set up clear and concise requests to developers, maximizing sprint work efficiency.
Assist in platform migration activities, including data validation, environment testing, and process documentation.
Support Product Setup needs as we release new products to the field.
Monitor site performance, identify operational bottlenecks, and escalate issues proactively.
Collaborate with cross‑functional teams (manufacturing, customer support, marketing) to ensure key-stakeholders’ needs are met.
Maintain product catalog accuracy, including SKU setup, pricing updates, and inventory checks.
Execute on marketings needs, utilizing a CMS tool to promote new product and sale periods.
Build and report out on KPIs, utilizing internal data metrics.
Continuously self-educate on all e-commerce platforms, SAP, and web analytics tools.