eCommerce Operations Coordinator

CFS Brands LLC•Oklahoma City, OK

About The Position

The eCommerce Operations Coordinator will provide operational and executional support to the eCommerce team and eCommerce Managers across multiple online marketplaces. This role is responsible for managing day-to-day operational issues, maintaining platform accuracy, supporting order management and dispute resolution, and ensuring content integrity across eCommerce systems. The eCommerce Operations Coordinator will serve as the primary Salsify expert, act as a warehouse liaison, and play a critical role in maintaining dashboards, trackers, and reporting to support data-driven decision-making. Success in this role requires strong attention to detail, analytical thinking, the ability to meet deadlines, and comfort working across systems and cross-functional teams.

Requirements

HS School Diploma required: Bachelor’s degree in a business-related field strongly preferred
Strong attention to detail with the ability to manage multiple priorities
Proficiency in Microsoft Office (Excel, Outlook, PowerPoint, Word)
Analytical mindset with the ability to interpret data and identify trends
Strong organizational and time-management skills with the ability to meet deadlines
Effective written and verbal communication skills
Ability to work cross-functionally in a fast-paced environment

Nice To Haves

Experience supporting Amazon Vendor Central and/or Seller Central
Experience with Salsify or similar PIM/content management platforms
Familiarity with eCommerce order management, chargebacks, and operational workflows
Experience supporting multiple online marketplaces
Experience with Canva

Responsibilities

Create, manage, and track operational support tickets within Amazon and other eCommerce platforms
Conduct routine eCommerce order reviews to identify fulfillment, pricing, and system issues
Investigate and dispute chargebacks, shortages, and operational deductions
Support issue resolution related to item setup, pricing, availability, and fulfillment
Upload and maintain product content, images, and attributes across eCommerce platforms
Ensure content accuracy, completeness, and compliance with platform requirements
Partner with eCommerce Managers to support ongoing catalog expansion and optimization
Maintain and update eCommerce dashboards, ECM trackers, and operational reports
Track KPIs, issues, and action items to ensure visibility and accountability
Support ad-hoc reporting and analysis for the eCommerce leadership team
Serve as the Salsify subject matter expert, supporting content syndication and data governance
Ensure accurate and timely updates between Salsify and downstream eCommerce platforms
Partner with cross-functional teams to support data quality and system improvements
Act as the primary liaison between eCommerce and warehouse operations
Coordinate issue resolution related to order fulfillment, inventory, and logistics
Support communication between internal teams to ensure timely and accurate execution