Summer Internship 2026 - eCommerce Operations Intern
About The Position
The Summer 2026 - eCommerce Operations Intern will have the opportunity to make a true impact within a growing organization and team and gain valuable knowledge and insight into many areas of our digital business (directly operated sites servicing US/Canada/Mexico, as well as concession/drop ship retail partners). Ecommerce Operations areas of responsibility/areas include: Customer service policy/administration, customer survey/feedback program, site experience, fulfilment/logistics operations, payment, fraud, financial/ops reporting & benchmarking, and all other factors impacting the customer experience. The Ecommerce Operations Intern will also play a role in department projects and enhancements, including but not limited to market research, project organization, implementation support, testing, data analysis and reporting.
Requirements
- Must be able to work on location, 37.5 hours per week
- Must be a rising Junior or Senior at a local college/ university pursuing a bachelor's degree
- English language proficiency (Spanish or French a plus!)
- Strong working knowledge of Microsoft Office, particularly Excel and PowerPoint
- Detail oriented and strong communication skills
- Strong analytical and conceptual thinking, ability to contribute to team spirit through curiosity and passion for new challenges
- Studying a related field
- Interest in ecommerce industry
Nice To Haves
- Experience working in SAP is a plus
Responsibilities
- Active involvement in ecommerce & omnichannel related company-wide projects supporting the team in business requirement & process definition as well as implementation
- Order troubleshooting: Assist ops team members with resolving order issues caused by missing/inadequate information, fulfillment issues, complaints, fraud claims, backend system problems, etc.
- Retail partner operations: Assist team with monitoring dropship/concession partner operations, including actioning any cancelation/return requests and regular reporting
- Testing/QA: Assist ops team during monthly front and back end releases/enhancements/IT development and help to QA sites and report any issues/help to resolve them
- Creation of presentations, documents and other analyses to support project management leads in the different phases of project implementation
- Customer sentiment monitoring/reporting: Assist ops team with monitoring customer chat transcripts and survey responses and escalate any concerns to the appropriate partners internally
- Employee discount program: Assist with new user setup and prepare monthly reports for HR; assist with maintaining active user list and managing weekly additions/removals
- Ad hoc reporting/tasks: Assist ops team with miscellaneous requests and data pulls/analysis as they relate to ongoing projects or initiatives
- Competitive analysis/landscape monitoring: Monitor competitor sites and log any inventive or best-in-class customer service policies or online experiences that should be raised to internal stakeholders for consideration
- Support in workshops and meetings
Benefits
- Potentially eligible for school credit
- Potential to be extended into the Fall semester, based on performance
- Fun and collaborative work environment
- Generous employee discount
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What This Job Offers
Job Type
Full-time
Career Level
Intern
