Ecommerce Manager (Remote) | Canada

HireHawk

10h•Remote

About The Position

HireHawk is seeking an Ecommerce Manager for a fast-growing direct-to-consumer haircare brand. This role is responsible for the on-site and channel execution across key platforms, focusing on conversion rate optimization (CRO) for the Shopify storefront, managing and optimizing product pages on TikTok Shop and Amazon, executing email campaigns, and ensuring the smooth operation of the ecommerce engine. The ideal candidate will work closely with the Director of Growth and a retention agency, focusing on execution and iteration to drive measurable results.

Requirements

2 to 4 years in a DTC ecommerce role, with deep knowledge of Shopify.
Hands-on Klaviyo experience: built campaigns, managed flows, and pulled reporting.
Experience working on TikTok Shop.
Basic Amazon Seller Central familiarity (listing updates, A+ content, suppression troubleshooting).
Comfortable with the Shopify app ecosystem: understanding of tools, their interactions, and troubleshooting.
CRO mindset: focus on the customer journey.
Detail-oriented and execution-focused.
Comfortable using AI tools (ChatGPT, Claude, Midjourney, etc.).
Strong communicator capable of cross-functional collaboration with creative, growth, and external partners.

Nice To Haves

Experience at a beauty, wellness, or CPG DTC brand.
Familiarity with affiliate or influencer-adjacent ecommerce (TikTok Shop affiliates, LTK, etc.).
Basic HTML/CSS for email template edits.
Experience with tools like Elevar, Triple Whale, or similar attribution/analytics platforms.
Comfort pulling and interpreting data in Google Sheets or Looker.

Responsibilities

Own conversion rate optimization across the Shopify storefront PDPs, collection pages, checkout flow, and homepage.
Run A/B tests and on-site experiments; manage tooling and interpret results.
Manage Shopify app ecosystem including upsell/cross-sell, reviews, subscriptions, bundles, and site speed tools.
Maintain integrations and troubleshoot issues across apps, pixels, and data layers.
Coordinate with the creative team to brief and deploy updated imagery, copy, and UGC across PDPs.
Own PDP optimization on TikTok Shop titles, bullets, imagery, A+ content, category/attribute setup.
Monitor TikTok Shop storefront performance and flag issues to the broader team.
Coordinate with the content and affiliate team to ensure product pages are dialed in to support creator traffic.
Stay current on TikTok Shop feature releases and surface relevant updates.
Assist with Amazon listing optimization titles, bullets, A+ content, backend keywords, imagery.
Work alongside internal stakeholders and agency contacts to implement updates and maintain listing health.
Flag suppressed listings, content issues, or policy flags and coordinate resolution.
Execute campaign sends end-to-end: build, QA, schedule, and deploy in Klaviyo.
Partner with Director of Growth and retention agency on flow strategy — your role is hands-on implementation.
Manage segmentation logic, list hygiene, and send cadence.
Pull post-send reporting and surface performance insights.
Own the review platform — ensure review collection, moderation, and syndication are running.
Leverage AI tools for copywriting, content optimization, and productivity.
Maintain clean documentation across SOPs, app settings, and platform configurations.
Support new channel or integration launches as the business scales.