eCommerce Manager - FT - N Charleston

Goodwill Industries of Upstate/Midlands South Carolina • North Charleston, SC

6d

About The Position

Manages and operates e-commerce operations to provide exceptional customer service through the efficient management of e-commerce staff, donations, processing, stock rotation and sales. Properly maintains e-commerce department on various selling platforms.

Responsibilities

• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor and other regulatory standards.
• Analyzes online marketplaces and pricing strategies to ensure maximized profitability and sales with the lowest possible costs.
• Leads E-commerce staff; see Supervisory Responsibilities below.
• Ensures compliance with established safety, security, sales, money handling, and record keeping procedures and practices as outlined in the Standard Operating Procedures. Reports known or suspected security and/or theft problems to the Manager, Retail Operations, Loss Prevention and the Vice President of Donated Goods.
• Maintains the department budget to include sales, payroll and expense to revenue.
• Collaborates with the Marketing Department to create brand awareness and expanded customer reach via display advertising, social media, mobile marketing and promotional activities.
• Executes routine social media selling events. Verifies that the quality and quantity of merchandise is adequate to obtain sales and production quotas.
• Coordinates training of E-commerce staff and store staff to effectively identify collectable and/ or valuable merchandise.
• Monitors shipments to ensure timely and accurate deliveries to maintain satisfactory thresholds with various marketplaces.
• Monitors and resolves customer service issues including but not limited to returns and disputes.
• Ensures merchandise is priced in accordance with established standards.
• Occasional travel is required for business related activities.
• Must be able to respond to emergencies at any time as needed.
• Reviews sellers’ information on shopgoodwill.com and all other marketplaces to ensure that it is compliant with requirements related to posting of items, description etiquette, and other criteria.
• Implements and updates all standard operating procedures applicable to the E-commerce Department.
• Attend meetings as required.
• Performs other job-related tasks as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed