Ecommerce Manager

Ivim Services LLC

2d • $95,000 - $120,000

About The Position

The Ecommerce Manager will own the strategy and execution of Ivim Health’s ecommerce and subscription business, driving growth in supplement sales, subscription retention, and cross-sell opportunities from our GLP-1 programs. This role is responsible for optimizing the end-to-end ecommerce experience—from product merchandising and pricing strategy to post-purchase journeys and subscription management.

You’ll work across marketing, lifecycle, and clinical teams to build seamless, data-driven customer experiences that increase lifetime value and deepen patient engagement with Ivim’s holistic wellness offerings.

This position requires a mix of analytical, strategic, and operational excellence—ideal for a growth-minded ecommerce expert who thrives in fast-paced, mission-driven environments.

Requirements

• Bachelor’s degree in Marketing, Business, or related field.
• 5+ years of ecommerce experience, preferably in DTC, subscription, or consumer wellness brands.
• Proven track record of driving ecommerce growth through optimization, testing, and customer-centric strategies.
• Experience managing Shopify or similar ecommerce platforms.
• Subscription or recurring revenue experience strongly preferred.
• Proficiency with Shopify, Google Analytics, and ecommerce reporting tools.
• Experience with subscription management platforms (Recharge, Stripe, or similar).
• Familiarity with A/B testing and CRO tools (Optimizely, VWO, etc.).
• Competency with project management tools (ClickUp, Asana, etc.).
• Highly analytical and data-driven mindset.
• Customer-obsessed approach with empathy for patient experience.
• Strong project management and organizational skills.
• Excellent communication and collaboration across departments.
• Entrepreneurial, resourceful, and adaptable in fast-changing environments.

Nice To Haves

• Experience in healthcare, telehealth, or wellness industries is a plus.
• Basic understanding of HTML/CSS preferred.

Responsibilities

• Own the Shopify supplement subscription business, including product merchandising, pricing strategy, promotional campaigns, and customer acquisition.
• Develop and execute strategies to increase average order value (AOV), conversion rates, and customer lifetime value (LTV).
• Identify opportunities for product bundling, cross-sells, and upsells aligned with patient wellness goals.
• Analyze ecommerce performance metrics and identify optimization opportunities across the funnel.
• Manage subscription programs to maximize retention, minimize churn, and improve customer satisfaction.
• Optimize subscription flows including sign-up experience, billing cycles, pause/cancel flows, and win-back campaigns.
• Partner with Lifecycle team to build post-purchase journeys that drive engagement and repeat purchases.
• Monitor subscription health metrics (renewal rates, churn by cohort, reactivation rates) and implement retention strategies.
• Collaborate with Growth Marketing and Brand teams to optimize product pages, landing pages, and checkout flows for conversion.
• Conduct A/B testing on site merchandising, messaging, and user experience elements.
• Ensure site content is accurate, up-to-date, and aligned with brand guidelines.
• Partner with Product and Engineering teams to implement technical enhancements that improve customer experience.
• Work with Growth Marketing to develop integrated campaigns driving traffic and conversion for supplement products.
• Collaborate with Brand team to ensure ecommerce creative and messaging reflect Ivim’s brand voice and clinical integrity.
• Partner with Product and Clinical teams to launch new supplement offerings and ensure proper positioning.
• Provide regular performance reporting and insights to leadership, with recommendations for optimization and growth.
• Build dashboards and reports to track key ecommerce metrics (revenue, conversion rate, AOV, LTV, CAC).
• Analyze customer behavior and purchase patterns to inform merchandising and marketing strategies.
• Identify trends and opportunities through data analysis and competitive research.
• Present findings and actionable insights to the Director, Lifecycle & Ecommerce and senior leadership.

Benefits

• Competitive pay reflecting experience and impact.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) with employer match to support long-term financial goals.
• Generous PTO, paid holidays, and flexible remote work environment.
• Exclusive perks through Ivim At Work, including discounts on Ivim services and wellness products.
• A collaborative, mission-driven culture focused on innovation and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees